Rossetts Commercials

I must say the process of buying our Vito from Rossetts was a pleasant experience. especially Mr Mike Payne, many thanks to your professional, friendly and honest dealing. wish you a very good luck. Ali

Had my Sprinter Motorhome serviced here & was very happy with the service, I am very particular about my Sprinter & even clean the engine compartment regularly it came back spotless after its service... thank you. Just one small niggle was getting paperwork for the work carried out for my records however Dawn came to the rescue & emailed it to me ... very satisfied

I have a 2014 Sprinter with only 76000m on the clock that has always been serviced by Rossetts in Worthing and a few weeks after the last service in January 2020 a warning light came on saying oil level too high. I waited to see it it was a one off and it happened a week or so after so I called the service department and was put on hold, when they came back to talk to me their response was it is better to have too much oil than not enough, so I carried on driving the van. Due to the lockdown restrictions I was not using it a lot. In mid April the engine management light came on (amber) Then in May the oil warning light came on 3 times in 1 day and I was taking the van for an MOT (not at Rossetts) so I asked the MOT garage to look into this and why the engine management light was on and general lack of power. The garage informed me there was 250ml too much oil in the van and the engine management light was due to a blocked DPF and that the high oil level could possibly have been a contributing factor to the blockage. I called Rossetts to discuss this with them and they said they wouldn't have said that to me about the oil level and wanting to know who I spoke to and they will not take another garage word for it that the DPF is blocked even though the other garage has show me the report on the plug in computer, Rossetts want £115 just for a diagnostic check plus labour to do a forced regeneration for an issue that they have possibly caused. This is the last time I will use Rossetts and possibly even buy Mercedes again as I do not expect a van of this age and mileage to have DPF issues.

Very helpful staff, thank you.

Very friendly and professional merecedes commercial dealer. The sales manager “Chris” always has time for you and is very knowledgeable. 10/10 highly recommend