Whetstone Audi

Had my car serviced today. Drop off took 30 seconds, the car was ready at the exact time they said it would be and at exactly the price quoted. Pick up took a minute as the car was brought round to me as I paid. The lady I dealt with was efficient, super friendly and very helpful. Fantastic service. The car was also spotless ....first clean in 6 months.

Honest best dealer i have ever came across. The manager Spencer is an amazing guy. All the staff there friendly and very helpful. Nice to have honest people and helpful people like them.

Went over to service my Audi here the other day. For me my own peace of mind of leaving my vehicle and having it returned without anything 'extra' to worry about is far more important than what a dealership can offer. Needless to say, the reviews are exactly what you'd expect. From start to finish a very pleasant and professional experience; they called up to check what time I was coming in etc, and gave me plenty of time to get there since I was running a bit late. The gentleman who served me was extremely helpful in the way he spoke, interacted and literally just carried out the whole service experience. He kept me up to date throughout the day making sure that I knew what time to get here by to pick up the car. If you already have the Audi plan they already have all your paperwork ready for you all you need to do is sign on the document making the whole experience a seamless one. From start to finish a really pleasant experience. I just remember seeing a lot of friendly faces there, from the bloke who dropped the car off, to the receptionists and not to forget the person who carried out the service.

Workshop experience only. Audi S1 2015. Had a clutch refused under warranty (35,000 miles). Replaced at my cost. 2 weeks later, the flywheel that had been changed fails and leaves me stuck on the side of the road. One year later, bring it for servicing, never asked for the spark plugs to be done (they had already been done a year prior by another Audi workshop) - not sure why this hadn't been seen given it's all on electronic file now - they try to replace spark plugs but cannot do it because the coil pack is too tight... When I pick up the Audi, they let me know only then that they had tried to replace them without success. 2 days later, the car misfires and they had actually damaged the coil pack they had not managed to remove when touching something they never should of in the first place. 5 months later and the car is misfiring again ... bringing it to another dealership as they could not see the car before mid October (?!) (after pushing they have accepted for me to bring it in on the 7th September and would look at when they had the time) - and in all honesty not sure I trust them to touch the car at all. Might have no connection with prior issues but given the overall experience... I'm pretty sure there is. 5th Audi and never had experienced such poor service and so many issues with a workshop. AVOID REPLY: Chris is fully aware of the situation and has all the emails in regards to all the above.

Excellent dealer, Bought 4 cars in the last 12 years never had any problem at all. Excellent customer service.