Map
Detailed Information
- Place Types Car dealer
- Address 2a Bridgewater Rd, Alperton, Wembley HA0 4LU, UK
- Coordinate 51.5408513,-0.3016969
- Website https://www.empresscarsalesltd.co.uk/
- Rating 1.1
- Compound Code GMRX+88 Wembley, UK
Openning hours
- Monday 9:30 AM – 7:00 PM
- Tuesday 9:30 AM – 7:00 PM
- Wednesday 9:30 AM – 7:00 PM
- Thursday 9:30 AM – 7:00 PM
- Friday 9:30 AM – 7:00 PM
- Saturday 9:00 AM – 7:00 PM
- Sunday 10:00 AM – 5:00 PM
Reviews
Absolutely awful!! do not use this garage. I bought a bmw 320 from these con artists a month ago. We’re simply after my money. Because of covid I had to purchase online and have the car delivered to me. Firstly the delivery of the vehicle was very unprofessional. Was ‘delivered’ on what can only be described as a transit van with a few ratchet straps, Originally I was told the car would be delivered between 1-2, 3:30pm came and finally the car was here. During unloading the car was damaged by the driver. almost ripping the rear bumper off and swinging the dirt into a bush. claimed the car was under warranty that is just a lie. No warranty taken out and they don’t want to know when you have problems. In the first 3 weeks of ownership I had £500 worth of bills all of which I had to cover. tried phoning to return the vehicle as legally allowed to as its within 30 days. To which I got ‘see you in court’ yes you will! car is now in road worthy. Sooner this place is closed down the better!
AVOID AT ALL COST! I bought a vehicle on 10/12/20 that "passed" MOT on 09/12/20 .The advert used to describe vehicle did not match in real life . Vehicle was not fit for purpose. The mot they use is fraudulent. After inspecting the vehicle with another test centre 11/12/20. They said this should have failed its mot. I was advised the vehicle is not road legal ,mechanic would not test drive due to vehicle safety a. You will be lied about what is covered under warranty. They will not send you an invoice. I was intimidated as a customers. Lied to and decieved. If your thinking of paying any sort of deposit DONT! They will try to hold at all costs. They will not answer my calls or issue me a refund when I'm legally entitled within 14 days. Taking court action immediately following these steps. Letting trading standards know. Also DVSA (ministers of all MOT stations using Which legal services to aid me.
Paid for car having had a discussion and viewing on Autotrader. Due to Covid I couldn’t view the car. First delivery was cancelled due to a fault being found on the indicator arm. Delivery delayed for a week whilst this was fixed. Told car would be with me at 1pm. Was even told at 11.30 that the car had left the lot. Only for the driver to ring me just before 2, to say he hadn’t even collected it yet! It arrived at 6pm. No
Service history (advertised with fsh), no warranty details (told they would be emailed). The car has been driven for 25 miles. It has cut out 4 times, the parking sensors don’t work, the heated seats don’t work and the horn doesn’t work. It would fail an MOT. So I checked the MOT history. On numerous occasions it has gone 18mths plus without an MOT. At one point going 20months and only doing 90miles! They are now refusing to answer the phone let alone do anything about it. Angry is not the word. Avoid at all cost. Burn the place down. Lock them up.
Avoid this scam of a garage at all costs
Purchased a BMW a month ago.. with a new MOT with no advisories... handbrake does not hold the vehicle when engaged, ball joint failed, timing chain faulty,
Garage avoids all calls.. just a message to say the car has warranty.. the Warranty company will not accept the faults as they are classed as pre existing prior to sale.
I am beginning court action against the owner of the business
Bought a vauxhall astra a few days ago. TERRIBLE service, would not recommend. Was told I dont need to tax car for 2 weeks then called to confirm he said he didnt say that. Did not show me around car either, just handed me the keys and didnt even acknowledge me the whole time I was there. Now I'm scared I might be fined since I've been driving around I might have a fine all because him!
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