Lookers Jaguar West London

Honestly. I dont care about the other reviews. All I know is, my jaguar had a major technical issue. A issue which another jaguar garage could not find and intended to charge me grands to try to fix. True story that. But these guys took their time, worked hard. Found the source of my issue and sorted it with a very reasonable price. Thorough communication, really really professional. Thank you guys.

Very good service. Booked over the phone, available within 2 days, great location on A40. Service, MOT and Jaguar recall all done within 24 hours. Car in excellent condition. Very efficient and thank you to Alison. Will definitely use again. Sept2020 update; excellent service and mot and very good pricing, family friendly, and thank you to Nicky!

Very friendly and knowledgeable staff. My vehicle had been in another dealer for 2 weeks before I removed it, then took it to Lookers west London and i had my Range Rover velar Repaired, washed vacuumed and sanitized then return to me all in the same day. Best place to take your car.

On Saturday 12th September 2020, I booked to view a XJ Reg VO66 DZC, priced at £24,401.00 spoke to Bhavik, who enquired about my car which I said was a 13 plate XF and he valued it at £7k, we arranged to view XJ at 12pm, upon viewing the car found that front bumper from passenger side was not clipped properly and inner sleave broken which Bhavik agreed could be due to an impact but said not an issue will send to body shop and would be fixed. Then he went to see my car, came back and said a very clean car not a single mark on it, let me get a revaluation, so he went to see his manager, came back and said that manager is gonna have a look at the car, in the mean time we discussed figures, my offer to him was my car and £16k cash plus bumper fixed which I said is, first and final offer and no haggling around it, he said that I think we can work around this figure, upon manager coming back, Bhavik went to see him, came back and said the car still valued at £7k and said as it a £1400.00 difference we can't do a deal, so we walked away. Later at 330pm I got a call from Bhavik to say that he had twisted the arm of his manager and has an offer of, that is, car plus £16,900 cash, I in return said £16,500 so the deal was agreed, went for a test drive, after completing the test drive told him rattle noise from passenger side seat belt retractor, to be replaced, so Bhavik said he would need a £2000.00 deposit today and went to see the manager, came back and said that he would not take a deposit today as his manager thinks that he might not be able to repair the bumper to my satisfaction, will call me in couple of days to update, Tuesday I rang and Bhavik said that the deal cannot be done as they cannot meet my expectations, Wednesday I found car on sale at £25,501.00 . Lookers Park Royal are known for bad customer service at service dept but I found sales no better either, all I would say Bhavik was great but his manager has no customer service skills.

You never purchased the car from us why should we care about warranty work, or getting you home, what a professional attitude, so I guess I'll go back to Slough. A very quick response and yet nothing has changed nor has anyone contacted me to resolve the issue, talk and promises are cheap.