Home United Kingdom England Mercedes-Benz Brentford

Mercedes-Benz Brentford

Kew Bridge Distribution Centre, Lionel Rd S, London, Brentford TW8 9QR, UK

+44 20 8560 2151

Map

Detailed Information

Place Types Car dealer
Address Kew Bridge Distribution Centre, Lionel Rd S, London, Brentford TW8 9QR, UK
Coordinate 51.490662,-0.2936093
Website https://www.mercedes-benzretailgroup.co.uk/mercedes-benz-cars/c
Rating 3.3
Compound Code FPR4+7H Brentford, UK

Openning hours

Monday 8:00 AM – 7:00 PM
Tuesday 8:30 AM – 7:00 PM
Wednesday 8:30 AM – 7:00 PM
Thursday 8:30 AM – 7:00 PM
Friday 8:30 AM – 7:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 11:00 AM – 5:00 PM

Photos

Reviews

juan camilo mogollon (12/27/2020)

Great costumer service. We wanted a particular vehicle with a particular colour and on stock and they did absolutely everything it was possible to try to help us. Rana was an amazing sales representative and we really wanted to buy from this showroom but the colour we wanted was on stock only in another showroom. In any case I thought this showroom deserved a great review for the great costumer service and the great effort to explain the different vehicles in detail.

Ree Bah (09/16/2020)

My personal experience is usually good here. Bought my car here and didn't feel pressured to do so. Had 3 services here and waited for my car each time with no issues. Very happy. I do think the reception staff could be a bit more welcoming, though. They seem more like they're guarding lost treasure rather than welcoming potential and actual customers - lol. Update: I have grown disappointed and dissatisfied with the treatment of customers here. Any little thing I mention they want to charge £120 to investigate it. I'm quite certain that I could find a more welcoming local garage who actually want my custom and not just my money. To be honest, as soon as I paid off my car, their attitude changed!

Linda Pitt (09/10/2020)

Very courteous and professional service from the staff, would definitely purchase from here again

Loren Jordan (12/18/2020)

My car was scheduled for service on the 15th of December 2020, it was picked up in the morning and I was receiving update text messages throughout the day regarding my service. When the car was returned and I sat in it to drive to the shops and I could smell cigarettes and Marijuana (Weed). I thought I might be mistaken, but when my wife sat in the car she could smell it too. I was slightly annoyed as I have a 18 month old daughter and would not want her sitting in the car in that state. I text the number back that I was receiving my service updates from, to let them know, but I never heard anything back. I then received an automated text again from Mercedes but another number asking for feedback, I gave honest feedback that the service was done well, but the car smelt on its return, I never heard back again. After that message I got another message asking if I wanted to be contacted by the retailer, which I replied yes, but again never heard back. Finally I just called up Mercedes and they heard my complaint and said that currently there was no one from the services department but they would get someone to call me back. Surprise surprise, never got a call back. Pretty diabolical customer service from a brand that I thought was supposed to be an industry leader. Never getting a service done here again.

Kamaljit Singh Bamrah (09/30/2020)

Extremely poor service. I was there on Monday 21st September 2020 at around 16:45. With only one other customer in the show and tens of staff on site there was no one to see me for well over an hour. Give credit to a used car sales person who asked me if I needed help but when I mentioned I was after a new car he was unable to help. I got the feeling that the new car sale people did not want to sell any cars and I would have walked away from the show room and gone to Mercedes Slough if it wasn't for the young man at the front desk who kept assuring me that some one will be with me very shortly. Will not be visiting Mercedes Benz Brentford again. Am taking my business to Mercedes Slough. Would have given it no stars but the system does not allow me to, so having to give one star.

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