Jemca Toyota Enfield

The sales manager Joe Osman is a real gentleman and your guaranteed excellent service. My salesman Hussein also went the extra mile to look after me in these difficult co-vid times. Thanks Guys

Highly recommended.Very helpful and attentive customer service. I cannot thank the manager Richard and his team for their effective communication and support. Once again thank you.

Been a customer for 4 years and I wouldn't go anywhere else now. Always have time for me and treat me well. Very efficient and professional and do all they can to make sure you are happy. I find them very honest and fair.

Friendly and helpful as ever. Chatted with Tony and got a thumbs up from Milton. The service progressed with the usual efficiency. A 5 star visit, including a nice cup is chocolate 😉

I was hoping not to write this review but the lack of response and failure to deal with simple issues from Jemca Enfield has prompted me to write this review. I did NOT have a good experience this time. In fact I had a terrible experience. I do not think that I will be buying from them again so please do not bother next time. I got a call from them suggesting that I can renew my PCP and get a new shiny car. I agreed and the lady confirmed an appointment for me on the phone. Later on, I received a text message from them confirming the date and time. On the day pf appointment, I received two text messages to remind me. When I turned up at Jemca Enfield, the receptionist told me that she cannot see my name and is not expecting me. When I showed her the text messages, she realised something is not right and asked me to wait for a few minutes. After 30 minutes a sales rep came and told me that he will be helping me. It took us 2 hours to go through simple details and deal with 'dodgy' computers when I asked him that I was not hoping to be there for 2 hours and I have to leave as my child carer needs to go now. We arranged a further appointment and on the day I brought my wife as well. We had to wait again for a reasonable period of time before going through the same details and I agreed to sign the papers. This was more of an act in frustration as I believed they know what they are doing. I received several calls in the next few days and every time they made some mistake(s) with regards to my credentials. I was worried enough. I called back every time to make sure that the calls are genuine. I received quotations which I did not agree with in the first instance and had to ask them to amended a few times. I even received service policy documents of a different customer sent to me by email. (serious breach of confidentiality). I replied to them suggesting this is not me and they never replied back and ignored. On the day, when I was supposed to pick up, I received an email from the manager, suggesting not to come as they did not get the registration number for the car. We arranged another date, which was a Friday evening. When I reached there, I was told by my sales rep that he forgot to apply to DVLA or maybe I forgot to fill in some documents. I refilled the documents and told him that my old car's insurance runs out today and they will have to provide me with insurance for a day. After filling in several documents , including applying for DVLA registration, I left and returned the next day to pick up the car. I was relieved that finally all the paperwork is done and I can drive home. The sales rep took some further details and reassured me that he will get my new address updated on the new finance documents and update me on Monday. At the same time, he found the document which he asked me to fill again and initially told me that I must have forgotten to fill. The only thing he could tell me was ''It was here all along and I didn't see it''. To my surprise, the car which I picked up was very different to the one I test drove and had much less specs than my old car. This was quite upsetting but I left quietly. On Monday, I did not receive an update so I called and left a voice mail and sent email to the manager. I have called a few times more as well. To date, I am waiting for a reply (3 weeks now). The DVLA registration documents I have received have wrong spelling of my name and I have to resend them for a correction. Update: After this review I was contacted by the branch manager only to tell me that he is shocked by what I have written and if this really happened. I also told him that the car I took home is not what I was expecting. He offered to give me a discount price of £600 for parking sensor (which he claimed cost around £1200) although I can see that they are being offered for £480 on toyota website!