Alan Day Volkswagen New Southgate

Hi me and my parents are very very happy how vw Southgate customers service is on point very welcome. The sales team very helpful, Lenin Raphael was very good explained everything to my dad and mum about the car and for the sales and explained all the documents. sorted us out with a brand new car within a week so we didn’t have to wait few months for the car when order. I recommend this showroom very much Lenin thanks again for everything

Got my car serviced.. Nice and friendly. Nice and easy. From the man who parks your car for you, to the staff on the service desk. A good place to get your spare parts or accessories.

Pretty good pre-sales and handling our part exchange was smooth. They replaced all the brakes just before I picked up the car, after which I had a safety concern on the vehicle that they were rather poor in responding to. They are within their rights to ignore my basic safety related question, but I don't think it helps build trust in the Alan Day operation.

Very good customer service. My car was booked in they explained everything to me. Then I was sent an email video of the technician going around the car and letting me know what he was doing. Then another email was sent which gave me a breakdown of what work was carried out then there were options to authorise other works or products if needed. Very good overall. Just a shame that the prices of cars are so much more in London than what they are up north. Same car same spec in this dealership cost 6-7k more than the one I purchased from VW JCT600 in Hull. So it was worth the day return to Hull to save that amount of money.

Bad experience. Visited the showroom with intention of purchasing my first car. Firstly, was told I would be able to test drive. This was a lie, I was not even allowed to see the car the sales lady was fixated on me purchasing. Of course with COVID, measures must be put in place, but how ridiculous when you can try on clothes and touch everything in stores, but cannot even see an expensive purchase they want you to put down a deposit for. That aside is not the worst part. Sales woman was so fixated on selling me 1 car that did not meet all my requirements and was slightly over my budget - keep in mind, did not explore any other cars actually within my budget (I found this out outside, seeing many other cars in my budget, to which the lady said oh yeah, but did not bother to show them anyway). Towards the end, she said 'to be transparent with you so you know I'm not hiding anything, someone is interested in the car and wants to put a deposit - I suggest you put a deposit down to keep it'. The email came through BEFORE our meeting, which she could have mentioned right at the start. Stupid strategy which did not work and the biggest waste of my time. Anyway, left this ridiculous show room & almost did not purchase a VW, but decided to try the one in Watford. Complete turn around, amazing experience in the Watford branch, was able to test drive and look inside the cars. Ended up spending a little more than my original budget because the lovely team were able to explore options with me to get everything I wanted in my car.