Imperials Hornchurch

Class act

Fantastic service from a fantastic knowledgeable team, could not recommended them more highly! Will definitely be back again in the future! 5⭐

Review for Imperials Chelmsford showroom. On the whole I was happy with my purchase of a 2019 Range Rover Sports. A good service from Kevin the sales gentleman that took me through the process of the purchase which included a trade in of my old (sad to see it go) 13 year old V8 Range. I was offered a trade in price as long as there were no serious defects with the car notably "write off's" or "serious mechanical faults" which i thought was fair enough as i owned the RR from new so i knew that there was nothing wrong with the car....or at least i thought so. However when it came to the day of sale/handover my old RR was taken for a spin in order to prove that there were no real mechanical issues & it was found to have an issue with the engine reducing speed on kick down over 70MPH to 45 MPH...a safety feature apparently .....it was a shock to me but was a genuine issue as i sat next to Kevin as a passenger in my car whilst this occurred. So long story short I was asked to pay EXTRA as a holding sum until the cost to identify & repair this issue was rectified. An extra refundable 2k which i paid. I was told by Kevin that the funds/part funds would be returned to me IF their was any change out of the mechanical solution which i later found out that there was not. Bottom line is that i was given a value for my trade in but as there was a fault with the car which i was not aware of it cost me extra money overall. So the moral of my Novel to new prospective purchasers is.....if you are going to use your old car as a trade in & are given a figure.......get the car checked out by Imperial in the 1st place so you & your finances dont get a shock on the day of reckoning. Final Note. This was NOT Imperials cars fault however it would have been sensible at the time of them offering the trade in price to take it out on a 5 minute run to check it out otherwise once you've committed your finances to Imperials ie deposits, finance o[tions etc....its too late Thanks Kim

Recently purchased a vehicle from imperials in horn-church from the initial call to receiving a car Daniel constantly kept in touch and was never too busy to answer my questions & the finance guy Mem such a humble man and sorted all documents in less then a day. fantastic service all round. plus they offered me the best part exchange value as compared to market. Will be coming back again soon.

There is something that family owned business bring to the table that other businesses can't. Imperials has history with the experience and knowledge that come from a family that have made this their livelihood. Good, friendly service. Easy to locate. I took my vehicle to sell there, although an issue arose (completely unavoidable) they took the time do a thorough check and explain the process. Would highly recommend.