Euro Commercials Cardiff

As we all know COVID 19 has really thrown a huge curve ball at logistics operations UK wide, particularly for ones like our own being key workers operating right throughout it all. I have taken the time to write this as the Logistics Manager to express my appreciation and gratefulness to Karl/Lee and all the Cardiff Euros team for the continuity of great service levels they supplied right throughout. I was able to rely on them 100% and this was essential to our operation to ensure the fleet was kept on road and wheels turning in the face of even greater challenges and demands that we faced. 5 star service and most importantly the relationship piece meant I didn't get everything I wanted there and then (Logistics Managers are demanding) but did get the majority if it with great turnaround times and great interactions with you guys. Relationships matter so much in business and talking together means we always found a way. Many thanks and commendations from all my team to you guys.

(continuing from Gobi so's review) Another engineer came out to see the problem, and he also had no idea why the service reminder was still there, and he also never heard that the recall update would wipe out the adblue counter... professional eh? I guess they just had a bad day in the office and decided to dish out their frustration on a customer, all they got was an extra £17.34 in their Christmas dinner kitty, is it really worth sacrificing their creditability and integrity? Finally, some of their staff were walking around the store talking to customers whilst wearing their "masks" as chin guards, so really its a waste of masks and putting their customers and other colleagues at risk of catching covid19. 15/12: the engine light came on again, well done EC engineers!

A bunch of CHEATS! 27/10: my van was recalled by MB for some software update, but they didn't have the required parts to finish the whole job, told me to come back a week later to finish off. When I drove off, a reminder pops up on the dashboard telling me that my service is overdue, but in actual fact I've only had a service done 3000 miles ago (my van only requires a service every 24000 miles). I thought, ok the update is only half way complete so that might be the reason. 3/11: a week later, the van was brought back as I was told, but after the job was "done", the service reminder was still there, but I was in a hurry to leave at that time so decided to ignore the reminder, possibly until when the next service is really due. 7/12: now the reminder is telling me a service is overdue by 400 miles, and another reminder is there to tell me to top up adblue. The adblue reminder would previously count down from 500 miles when I really needed to top up, so I decided to wait until that count down starts counting. The service engine light had also come on, which means I must seek professional attention. 10/12: brought the vehicle back to Euro Commercials for diagnosis. They told me that IF the diagnosis of the engine service light ended up being nothing related to the recall a month ago, there would be a service charge, but refused to tell me how much even after I asked for it. 11/12: took them a day to get the diagnosis done, and the outcome is that, the ONLY reason why the engine service light came on was because of the lack of adblue inside the vehicle! Why didn't the adblue counter come on then? Because they didn't tell me after the recall update, the counter would disappear forever! (What's the point of a update when it makes the system more stupid?) They then told me that they can sell some adblue to me, I said no need because I've got adblue at home, so they told me to bring that in. I brought about 3 litres of adblue to the store, which would have been more than enough to get me back on the road, so I could drive home and fill up the rest of the tank... well thats ony theory. When I was in store, they told me I MUST fill up the whole tank before the adblue meter can be reset... clever isn't it? Why didn't they tell me that when I told them I have adblue!? So they offered to sell me 10L of adblue for £4.95, I thought ok lets go for it. But then when they were about to return the key to me, they are charging me £118.95!!! I asked for the reason, and they said the reason is, the engine service light had nothing to do with the recall!!! I told them that before the recall, there was an adblue counter, after the recall, that was gone and also kept secret from me, and there are no other reasons that caused the engine light to come on, so it HAS to do with the recall - they refused to accept the fact that they were at fault. So after some heated debate, which I kept my voice low, and did not swear or abuse anyone, they decided to lower the price to £17.34. I then asked them: I understand the £4.95 for adblue, what about the rest? Their answer is ridiculus - LABOUR! They decided to charge me labour fee for filling in the adblue!?!?!? It's like going to a petrol station, you only needed to fill in £4.95, but had to pay and extra £12.39 so that someone can fill it in for you!?!?!? They could have let me fill that in myself! At that point I had no energy left to argue, so decided to pay the £17.34 and leave. Story doesn't end here though... Once I got back on my van and switched the engine on, what's the first thing I saw? "Service overdue by 400 miles"......!!!!!! I had to go back in to deal with this, what a waste of time and energy! Damien, the guy who operated on my van, had absolutely no clue why it came on and how to switch it off - he even had the gut to complain to a customer saying that he is not happy with my aggressiveness... what!? I've been very polite all the way through, it's only their own staff who were arrogant. (to be continued...)

every time I bring my vehicle in they managed to return it worse

Parts guys absolutely amazing, I was in a bit of a pickle being so far away from home they got me the part I needed from their other garage in Swansea who got it to me as fast as they could so a big thanks to them aswell all involved went above and beyond, thanks again this is one I'll always remember