Southwest Used Cars

Love my new car, excellent customer service that went above and beyond my expectations. I had arranged to view a car on Sat morning, however the lift bringing me from Cornwall broke down, I contacted James, who was really helpful, he held the car for me with a refundable deposit and collected me from the station the following day (his day off) to view the car. The car itself is beautiful, low mileage, showroom standard, all history and receipts included with warranty. Would highly recommend James

Fantastic service and advice from James. A* customer service. Very happy customer:)

1st class all round. Very pleased with my Land Rover. Had a minor fault contacted James was sorted in 2 days. As an older lady on my own was a bit worried about buying a second hand car. Didn’t need to worry about anything James sorted everything. People need to realise they’re buying a second hand car they might have little quirks. I wouldn’t buy privately again. Excellent garage.

Purchased a focus for £1900 A week after I purchased the car, I found rust on the wings. A great deal of it on one side with a large hole and the other side was heading the same way. (I did not see this when viewing, nor was I made aware of this issue). I took this back to James who basically shrugged his shoulders and said it was a 'cheap car' he also advised ne that he knew it was there at the point of sale. I was not made aware of this, if I had seen it I wouldn't have bought it. I recived 3 quotes to fix the wings - £1260, £690 and £960. I contacted James and said I'd like a refund as this all happened a week after I bought the car. He offered me an opportunity to fix the problem before a refund could be made. (Fair enough) The car was taken back and James said that he would sort a courtesy car if it was longer than a week. 13 days passed and no courtesy car was offered. No updates as to what was going on. I had to chase James 4 or 5 times for information. I picked up my car after 13 days and I paid for the repair but I had noticed that my wing mirror was damaged, another part of the car was also slightly damaged and another job that was not completed. I feel I have been mislead and treated unfairly. I certainly would not buy a car from James again. To also be told that it is just a "cheap car" is also unfair and disappointing. All round, it has not been a good experience and I certainly would not recommend to anyone. Stay away people, it's not worth the hassle.

AWFUL AFTER SALES SERVICE Purchased a BMW X3 from this garage had issues from the day after I got it. The car was taken back for repair kept for 4 days apparently had a service. After collecting car and driving less than 300 miles oil light came on when checked it was empty, no visible signs of oil leak. Car also started making a noise later confirmed to be the differential. Took car back to be looked at again and after over a week of chasing them with emails, calls, texts, Facebook messages and all being ignored I used the chat feature on the website which seemed to get me a reply to be told that it’s normal for a car of that engine size, age and mileage to use that much oil. Took it to my local garage who confirmed it is not normal and is indeed excessive and advised me to return the car. After citizens advice confirming I am within my consumer rights to do so, that is what I did. They had my car for over 4 weeks while I was chasing them for a refund again with endless emails, calls, text messages, most of which were totally ignored. Finally after over 3 months and sending my final court warning letter they agreed to a partial refund at a loss to myself of £495 which I agreed to just to have the ordeal over with and not have the hassle of a court claim. But that was still not the end of it. I went to garage to sign car back to them and get my card refunded. A few hours later no transactions shown in my account. Contacted James yet again and was asked to let him know on Monday if still no refund. Surprise surprise, Monday came and still, no refund. After more ignored calls I got an email asking for my bank details and even when I had sent them it still took over 24 hours for the refund to show up. The absolutely dismal after sales and customer service would have me suggest caution when considering buying from this garage.