Map
Detailed Information
- Place Types Car dealer
- Address Newport Retail Park Kia, Unit, Seven Stiles Ave, Newport NP19 4QR, UK
- Coordinate 51.575208,-2.9452181
- Website https://www.wessexgarages.com/kia/contact/newport/?utm_source=L
- Rating 4.4
- Compound Code H3G3+3W Newport, UK
Openning hours
- Monday 8:30 AM – 6:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 6:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 9:00 AM – 5:00 PM
- Sunday 10:00 AM – 4:00 PM
Photos
Reviews
Great service. My Kia Sorrento went into "limp mode" and the engine malfunction light was flashing. Phoned Wessex Kia in a bit of a panic. Spoke to Kelly who put my mind at ease and said to bring it in. The technicians swiftly diagnosed the problem and a new part was ordered. Kelly phoned me with an update that same day. The part arrived and was replaced. Nicole then phoned to tell me that the car was fixed and was being washed. I picked my fully-functioning, gleaming car up an hour later. All done under my Kia 7 year warranty. Thanks to everyone for getting me back on the road by Xmas. Much appreciated.
It's a double deal when you manage to purchase a car and recieve fantastic service alongside it.
Graham. P was absolutely brilliant during the process of buying my first car. He was so informative on the phone prior to purchasing the car and then super accomodating when I came to see it.
Graham ensured I had the best deal possible for my part exchange, allowing me to purchase the car I had been longing for!
I am totally delighted with my new KIA, and a huge thanks most certainly goes to Graham.
If I was to be buying or know of anyone wanting to purchase a KIA I would definitely send them your way!!
We always use Kia in Newport for our new car and servicing needs. Just bought a new Kia Niro, Jason from the sales team the was superb, extremely knowledgeable about the range of vehicles available, and not at all pushy. I would definitely recommend to anyone looking to purchase a new Kia.
Let me start by saying my car is now running fine since I got it back yesterday.
However the sales and after sales process was far from smooth.
The issues:
1. Wessex delivered the car while there was a massive balancing issue; as soon as you hit 60 the steering wheel started vibrating heavily, and it was pulling to the right. The initial delivery driver turned around so it could be fixed. But they did not fix it at all and the second delivery driver just dropped it off. The delivery driver could not have missed it while driving...
2. When the car was dropped off they forgot the spare keys.
3. When the car was dropped off they gave me their internal file.
4. I had to provide the same documents (proof of address, driving license) several times
5. After the car was dropped off they called me and said there was an issue with the finance company I had never heard off, it appeared they called the wrong customer...
All in all it was just not the best experience, looking like they are far from well organized. I hope they will take this as an opportunity for improvement. As said, the car drives lovely now, just a shame they didn't all get it right.
In the meantime the social care team asked me to contact them, sent through my details but I haven't heard back from them.
Just taken delivery of my car purchased from Wessex Garages Newport. The buying process went so smoothly and was handled so professionally by Graham Pearce who sourced the perfect vehicle for me,answering all my questions along the way. Best buying experience ever and so quick, vehicles delivered to my door within 36hrs. Excellent, would highly recommend.
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