Otter South West Ltd

Finally!! We have found a plumbing and heating company that are not only hugely knowledgeable and experienced but also provide excellent value for money.nI can genuinely not recommend them highly enough.nThanks againnregardsnJames

I am really very pleased with the new air source heat pump which has recently been installed at my home and I have no hesitation in recommending Otter South West.nnFrom start to finish their involvement has been a really pleasant experience. All of the staff are really knowledgable, very polite, friendly and helpful.nnFrom the moment the engineers first looked at the site it was obvious they were very confident in all they said. I felt very confident in them too. They explained the whole process of selection, planning, installation and commissioning and also took time to help with information I needed regarding the green grants, which has now been achieved.nnThe office staff were super too, extremely helpful and very thoughtful especially when we were cold ... and at Christmas too. The whole system was fully implemented - up and running within 16 days from the moment I first contacted them.nnThe specifications of the system, based on the nuances of our home, was precise and I have not even had to interact with the controls at all, which seem very intuitive and easy to operate, from the day it was fitted. Amazing!nCouldn’t have asked for a better service !nWe are extremely happy with the performance of the unit too.

Made a technical error when installing 10 boilers which resulted in various faults and lost money to each of the 10 owners. Would note accept responsibility or settle a small claim for compensation. Would not recommend.

Otter southwest were by far the best priced quote I found for the installation of my ASHP. Unlike many companies you come across offering the same technology, they seemed like the only company that were genuinely from a plumbing background rather than a sales company set up to cash in on government grants and inflated prices. They were not salesmen but tradespeople. Their professionalism and experience showed during my installation. It was done in a matter of days with excellent workmanship. I even had neighbours commenting on how quick and focused the team were. They were friendly and helpful with any questions I had on the installation, set up and running of my system and have always been available if I had further questions. The system is working great and I would highly recommend Otter south west as an installation company for an ASHP or similar product.

Excellent service from a highly professional team, Louis and his staff come highly recommended from me personally and from Wilkie May & Tuckwood