NEXA (OSL Motocorp, Kolkata, VIP Road)

Wow

Most horrible experiences. Couldn't deliver the Car within the time they said. Had to return without taking the delivery. Plenty of Excuses.nnDon't repeat the mistake made by us. Avoid this dealer.

Showroom staffs are very well behaved till the time car is sold. Actual agony starts once the customer reaches the service centres. OSL has changed the definition of customer service. I came to the service centre for 3rd servicing of my car and found that there is nothing called premium although Maruti is calling it NEXA. There is no coordination between the staffs. Got servicing call thrice with no results, washing unit gets faulty almost all the time and customers have to wait infinity hours. The sequence of the washing is based on how senior you are and what rappot the supervisor has with the guys. Entire system is mess. I went there on 19th Sep'20 at 11:30 and waited till 6pm to get the car delivered. There was hardly any defect in the car and you can imagine if it took 7 hours to only change mobil, air filter of the car then how much harrasment is done for critical works. I have got worse experience since I came to this service centre. Would request MARUTI management to look into this seriously as only because of these kind of service centres brand value is going down. Talking about the waiting room, customers have to wait there extreme hot condition as the AC dont work. As a whole, service is worse. However the supervisor Mr. Nikhilesh was very well behaved.

I have wonderful experience.the guy rajib kapoor is so helpful.great nexa showroom.

You may buy Car few bucks cheaper from them. But the real harassment starts in their workshop services. Please look for another if you still have time !!!!