Penning Plumbing, Heating, Cooling, & Electric

I had a broken pipe behind the wall of a shower and because there weren't any shut-off valves in front of the shower, I had to shut off the water to the entire house. I'd never used Penning before, but they came up in a Google search as highly rated, so gave them a call. Frank came out and immediately installed shut-off valves so that we could get the water back on, and then he gave me an estimate for the full job to be done at a later time when it could fit his schedule. I had a couple days to review the estimate, and since it looked to be a fairly quick job, I felt it was too high, so I called Frank to discussed it and he and I came to a new estimate, which he got approved from management. He came out a few days later and finished the job perfectly and quickly. Frank is the best and if the rest of the plumbing professionals are like him, I can definitely recommend them, but don't be afraid to talk through the estimate if you think it's too high. They're willing to work with you to make it right.

I cannot believe how amazing Brad is at his job! He's kind and personable, explains everything in a way that's easy for someone who isn't familiar with plumbing to understand, and he got the work done SO quickly.nnHe came to my house to check out a toilet that was clogging constantly. He diagnosed it and explained that they have a catalogue of toilets and he could install it the same day! He diagnosed the problem, talked me through my options, went to get the toilet, and installed it all within about two hours or so!nnIf you can request Brad for your service, I highly recommend you do that! He even installed our bidet attachment! :)nnGREAT service!

Brad was very helpful. Explained everything. Got us up and running in a few hours. Very polite and helpful. We now have running water again and a new water heater. They even offer the service of helping with water cleanup. Very good experience. Thanks Brad and Penning Plumbing.

Brad was absolutely fantastic, personable, professional, and knowledgeable are just a few words I’d use to describe him. He came and fixed our water heater in an incredibly timely fashion, presented multiple options and prices, explained how things worked and even helped with having the city water valve be taken care of by the city. I can’t speak highly enough of Brads great service!

They replaced the main sewer line under our house... yes jackhammered up a trench in the basement floor, tore out the rusted cast iron pipe (old house) and replaced it with PVC. This was 6 years ago.nnRecently the line backed up through the floor drain. We had the line cleared and then viewed with a camera which showed a sag in the new PVC line in the section they replaced. How could this be I asked... shouldn’t an underground PVC sewer line with no moving parts last for decades?nnOver the next month they failed to respond to phone messages, failed to reply to an e-mail inquiry, and finally after I sent a lengthy e-mail laying out the series of events and asked for answers, sent a brief reply (with an attitude, if it’s possible for e-mails to have an attitude) stating they warranty their work for 1 year. Since this is beyond 1 year I am welcome to engage their services again to replace their replacement.nnLousy work, even lousier customer service, and oh by the way... they’re among the higher priced plumbers in town. Save yourself the headache of dealing with these people... go somewhere else.