Gene Wagner Plumbing Co., Inc.

I've used Gene Wagner for at least 10 years. Definitely not low cost but they show up on time and get everything done right. Fred spent 2 days in my new house fixing big plumbing issues and no one else will touch it now.

I have been using this company for the past 10 years in my rentals and in my home but this past times, pipes were replaced in may with pbc piping. Now im june we had the same problem, plugged drain in the tub, the same man came and said the pipes were rusted and needed to be changed although they weren't because we have pbc piping. I called the company everyday for one week to resolve this problem and they wont answer or call me back. I was over charged for absolutely nothing. The man came here, did nothing, he would walk in and out to only leave to sit in his truck, doing nothing to resolve the problem.

My suggestion would be to call other plumbers before using Gene Wagner. I have used them in the past without any issues. This time I referred them to my son for a clogged valve in the kitchen sink, the work itself was fine and the problem was corrected. However, we were charged an additional $140 plus fuel cost of 7.50 for travel time from when the driver called in for the work order and the time he arrived at the house (38 minutes). There was no mention when we set up the appointment that the travel time would be extensive and costly. I found this odd and called other area plumbers who said they do not charge travel time on top of the work provided. (Most others charge a fee of maybe 95 dollars to come out and that amount is then put towards the word done). I spoke with Scott at Wagner Plumbing and he stated he would talk with the driver and get back to me which he did not. I waited 5 days and called again, he agreed that the travel time may have been high and stated that it is because it is based off of the location of where the last job was done and offered me a “coupon”. I called back and left a message for him to call me which he did not. I will not use them again or refer them to anyone, they are very unprofessional.

The Professionals of Gene Wagner did a great job for my company. I would recommend them anytime to anyone. Thank you Dave and thank you Scott!

Called and Explained my small emergency, their response was will get someone out ASAP.nGentlemen came out with 1.5 hours and solved my problem. He was fair, smart, and helpful.nThey are my businesses plumber from now on.nThank you!!!