Map
Detailed Information
- Place Types Car rental
- Address Via Eugenio Ruspoli, 1r, 16154 Genova GE, Italy
- Coordinate 44.398074,8.949893
- Website https://www.hertz.it/p/noleggio-auto/italia/genova?utm_source=g
- Rating 3.8
- Compound Code 9WXX+6X Genoa, Metropolitan City of Genoa, Italy
Openning hours
- Monday 8:30 AM – 1:00 PM
- Tuesday 8:30 AM – 1:00 PM
- Wednesday 8:30 AM – 1:00 PM
- Thursday 8:30 AM – 1:00 PM
- Friday 8:30 AM – 1:00 PM
- Saturday 8:30 AM – 12:30 PM
- Sunday Closed
Photos
Reviews
I booked a car 3 weeks in advance and payed in full upfront. Five minutes before the pick up time I was called that no cars were available. We were given no information about our options, not offered an alternative as described in the rental conditions, or any help in finding one. It was the worst service I ever had with a car rental company. Fortunately, we were able to find an alternative company by going to the airport, but the service that is supposed to be good at hertz (and for which you pay), was totally lacking.
The same holds for the international customer service - though they were more polite than the local agent, they also didn't bother making a call to get us an alternative car, and after almost a month and various mails/calls, I did not even get my prepayment back, let alone any compensation for additional costs we had to make.
Service was okay but we had problem with our reservation. I think they should fix their website and decline bookings where the credit card holder name and drivers name do not match so that people will not have problems we did. But besides that, everything was okay
Staff are nice here.
Notified for collection of the car at 1200, I show up at 13 .... closed x covid ..... But nobody warned me .... Disorganization
Polite, polite staff .. Also in the covid period, which is not for everyone ..
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