Hertz Foggia - Via Monte Sabotino 3

Not quite what we expected. Working hours very inconvenient. Saturday 9-12:30... whaaat. And all other days with the lethal break from 1 to 3:30. Service- shocking. Didn’t speak english. Considering the fact that this company should work with foreigners was quite disturbing. Prices-high. Personnel - not only zero foreign language but also did not know the requirements for car usage and had to second-check and combined with all the other factors (the constant usage of google translate) lead to a 30minute stay which lead our time running out and not much use to rent a car anymore.

Worst possible experience ever. Zero customer service, rude, incompetent and unreliable. Stay away from this...

To be avoided. Booking made online well in advance, they call me the same day to tell me not to show up as they don't have a car available due to overbooking. No other explanation and no apology offered. Having already been traveling by train for more than 5 hours to go to them and heard their customer service I introduced myself anyway as they are obliged to honor their contract. Instead of a Y lance or equivalent, I was given a Renault van 6.2 meters long and 2.5 meters high! After two days of stress driving such a large vehicle up and down the narrow streets of the Gargano hills, I am right to have the vehicle replaced with a normal car at Hertz at Bari airport (very kind and professional, they also apologized for the behavior of the Foggia agency). I regularly rent vehicles and have never encountered such a situation. ---------- ENG ----------- Best to avoid. I booked a car via the Hertz website few weeks before departure and they phone me on collection day to tell me not to go there because they had no car availability due to overbooking. No other explanation and no apologies offered. Since I had already been traveling by train for 5 hours to get to them I called their customer service who told me their local agencies have to honor their contract and deliver a car. So I went to the agency in Foggia and, instead of car (a Lancia Y or equivalent) they gave me a van, 6.2 meters long and 2.5 meters high! Needless to say I found it very stressful to drive such a massive van up and down the hills in the Gargano area. I finally managed to swap the van with a normal car at the Hertz of Bari Airport (who were very kind and professional, apologising for the bahavior of the Foggia office). I rent cars regularly and I have never experienced such a low quality service.

They go on vacation without even putting a sign outside! Scandalous! 17.00 on 10/8/2020

Thanks to Mr. Luigi's concern, I always find a suitable means for my stay. I'll come back. Also recommended because it is located in a strategic position: 200 meters from the railway station.