Interrent Florence Aeroporto

So, as you are always told: renting a car is not that easy. There will always be extra costs, even if you think you (really!) got it all covered. Exactly that is what my brother and I thought as well, and went for the cheapest operator. Big mistake. Although my brother was not in possession of a creditcard, we booked under his name (he is older than 25 and thus had more driving experience), but with my payment details. Of course, that is a mistake. It causes the deal to be susceptible to fraud (if you are malicious...). Upon arriving we got told the aforementioned, but that there was a possible solution as well. We would have to pay 40 euros, and that way I would give permission to rent under a different name. The issue? The 40 euros was per day. It's absolutely preposterous to charge such an amount for a very small administrative action. There was not more than a single A4 paper that I had to sign, which was entered in to the system. There would be an 'advantage' as well however as the lady told us, we would get an upgrade and -all- damage would be covered. Both former and latter give the idea of just forcing your customer to take a more expensive car and extensive insurance, without asking for it. It is simply abject to treat your customer this way. The lady behind the counter (although she could not explicitly say it) agreed very much that the 40 euros per day were a lot for solely the administrative act. The best part? When returning the car (yes, we took the car, we would not let it spoil our holiday), we of course got told that there were multiple scratches. The total costs of repairing those were far higher than the total insurance we had. But 'luckily you took the insurance', of course, keep on dreaming InterRent. Goodbye forever.

Worst rental car company ever. We waited for 2 hours to get a car. The first one was so dirty, you couldn't even clean it with water. The scond one had 26 damages! They also charged me EUR 10.00 for a diesel car and I didn't had a choice. And they try to sell you extra insurances. Never again!

So many hidden fees that are "Company Policy" : if you are late by more than one hour on your reservation, they will charge you; I was also "lucky" they didn't give up my car to someone else. I don't think they understand how reservations work. They also ask that you wash the car upon returning. You can prepay the wash for €7, otherwise risk being charged between €30-100.

An awful experience

Our chosen car wasn't ready for 2 hours even though it was sat in the car park behind us. The rude lady stated it needed cleaning, 2 hours later a grubby man gave it a little rub with a damp tissue and it was suddenly 'good to go'. We received a fine for going through the wrong section of the toll, resolved it with the ticket office as a mistake and had it all signed off. Told the lady back at the desk when returning the car and showed her the documents as they would be posted to the company and she stated not to worry they will ignore the fine when the post comes through. Flash forward 4 weeks later and the company email us stating a fine has been received and due to them having to read the post and send us an automatic email we have been charged 40 Euros for their admin. Avoid this company at all costs.