Avis Autonoleggio - Chiusi

Triply terrible experience with Avis. Its a pity because the staff at this post are nice. I rented a car which stopped working on the 2nd day of a 10+ day rental. It took 1 hour to have the call with road side assistance. My battery almost ran out ! Then the car stopped working again so I called the agency and I decided to cancel the rental agreement and the staff agreed I would be charged for 2 days. A couple of weeks later I saw that Avis had charged me 3 times what I should have been charged. I called the staff and they explained that they Avis system had done it and that there was no way for them to do it lower. They tell me I now have to call Avis customer service and after the time I've already spent on this feel very annoyed. I'm out at least 200€ because of Avis, they didn't call me to tell me, the car stopped working twice, and it took 1 hour to talk to road side assistance. Terrible !!! ALSO *they say get in touch with them on social media for client service and actually they do not respond*.

Great service and good location for south Tuscany.Mirko and Silvio fixed any problem with efficiency and good humour.Easy drop off even when closed.Excellent service,thank you both.

Beware of this location, and company, especially as an American tourist. Was charged a $100 as a “refundable” deposit, but then ended up being the transfer charge, and not refunded to my card. Changed our drop off location to another town’s airport, where we had to get a $50 cab to the train station, that also had an Avis drop off. Was unable to get any assistance from Avis customer service. Rent from someone else to protect yourself.

Great experience here. The car rental was quick and efficient and the vehicle was was waiting right out the door. Return was also great but I had to leave the vehicle out in street parking with the flashers on but after 2minutes it wasn’t my problem. Would definitively use this location again.

Great service from the guy at Chiusi, in total contrast to the awful women at Siena. Such a relief. Extremely convenient location too.