Interjet Salidas Internacionales

If the crisis Interjet is going through left you with a ticket in hand ready to be used, do the following: Pablo Martínez Castro, was one of the first users affected by the constant cancellations of the airline's flights, which led him to know the ins and outs and hardships that a person must go through to demand their rights, in addition to becoming the administrator of a lawsuit collective against the company. According to Martínez Castro, there are three options that users have to try to get their money back. Go to Profeco The advantage of requesting the support of the Federal Consumer Prosecutor's Office (Profeco) is that it is not necessary to disburse any money to start the process, however, this will lead to a hearing being scheduled within six to 10 months. Pablo Martínez explained that two things happen with the people who have chosen this option; One, the airline's lawyers do not attend, so the meeting is postponed even more and the second, the company representatives argue that a refund cannot be granted and they are only given a baucher, that is, a coupon, to be used in the future. However, the airline stopped flying in mid-December and since last January 8, Interjet has been on strike, so it is unknown if it will have flights again and if you can cash your voucher. Legal way Martínez indicated that the second option that users have to defend their rights is to file a lawsuit, which is better done collectively, so that the expense of the process is divided among all people and thus becomes cheaper. Although, in this way, the process can also last more than 10 months; Since it is a claim before the authorities, if the case is favorable to the user, the airline will be forced to pay the debts that it has added with the people. Even if the company were not to fly again, having an established legal process, people would remain as official creditors, waiting for the sale of the airline's assets to pay them. Refund process The third option is to start a refund process. The airline began to contact users who were no longer able to travel, through emails, offering to initiate a refund request. The problem with this option is that when the affected users register in the system, it only appears in the message that the case will be studied and between 10 and 12 months it will be decided whether the money is returned to the user or a baucher is granted.

Excellent

Terrible customer service, their supervisors are not well trained when it comes to solving problems. He takes care of you badly, they do not explain anything to you and on top of that his shift ends and they leave, by the time the next supervisor arrives we must start again. It seems they are trying hard to get you to miss the flight. When there is a delicate situation and it takes a little empathy, they are completely inept.

The reception staff does not know how to do their job, they wanted to charge me $ 4,950 pesos for custody of a child who was traveling to the US and who was accompanying an adult, when I had the SAM format issued by the National Migration Institute! We talked to the manager who very kindly resolved the situation

** ** I DO NOT recommend # Interjet ** My wife and three children flew from Canada to Colombia and when they landed in Mexico City and headed to the #interjet counter, Interjet did not allow them to board their scheduled flight, because the flight was oversold, even though they arrived at the counter two hours before the scheduled departure time, instead they were forced to buy new tickets for $ 2800USD, passengers were not provided protection, this happened at 1:00 a.m. tomorrow and they had to sleep on the floor of the airport, lousy customer service of Rafael Sánchez de #Interjet in Mexico City. It has been more than a month since the incident and #Interjet has not responded to our complaint. ** DO NOT recommend # Interjet ** My wife and three children flew from Canada to Colombia and when they landed in Mexico City and proceeded to the #interjet counter, Interjet didn't let them to board their scheduled flight, because the flight was over sold, even though they arrived at the counter two hours prior to the scheduled departure time, instead they made them to buy new tickets for $ 2800USD, no passenger protection was provided to them, this happened at 1:00 in the morning and they had to sleep on the floor at the airport, very poor customer service skills from Rafael Sanchez from #Interjet in Mexico City. It has been over month since the incident and #Interjet hasn’t responded to our claim.