Meson de Malleville - Valladolid Residence & Spa

Service could be improved

This place was such a treat! The level of attention to detail in service and ambiance surpasses any place I’ve ever stayed and prolly cannot be matched!

Very beautiful hotel, although it is quite expensive. It only has four rooms so it gives a feeling of exclusiveness and privacy, they have great massages. It has very good service and the food is good. Very nice place to stay a night or two and take a rest from all the hot sun.

Really bummed to report that Coqui Coqui was an utter disappointment that felt soul-less and like a real-life Instagram trap. We had long admired the owners' story, their fragrance line and we had drooled over images of all of the Coqui residences for quite some time. After an uneventful NYE in 2017, we booked a 5-night trip to stay at Coqui Coqui's Perfumery Suite in March 2018 to ensure our next NYE into 2019 would be amazing. Needless to say, we had been anticipating the wonder and glory of all that Coqui Coqui had to offer all year long. When we finally arrived, we immediately noticed that there was a hugely lacking sense of service/hospitality and almost next to nothing amenities. Want coffee or tea? You'll need to set up an appointment for that - because of course, there is a charge, and no, there is never anyone around to dote on you. Any requests or questions that we did have took hours to hear back on. And that gorgeous Perfumery Suite pool that you see in all the photos doesn't actually belong to the Perfumery Suite, it's the spa's pool only. And when you go to the spa and look forward to using the pool, you won't because it's filthy and you low key can't trust the water since the sewer fields are right next door whose smell you cannot escape unless you're locked inside your room. To be fair, the Perfumery Suite has it's own water feature but it's more akin to a fountain rather than a usable pool or tub. We thought that maybe this was singular to Valladolid and ventured off to Coqui Coba where we had a couple's treatment booked for the day. We did have a great lunch at Coba but the spa treatment was a C- at the very best. The revitalizing "deep tissue" massage felt more like inexperienced tickling from a stranger. The Coqui Coba pools were not pools at all the day we visited. They were all half full and marked with dirt and black streaks of something - no one dared to dip a toe in nor was anyone laying out on a perfectly sunny day. And what made us a little uncomfortable at both the Coba and Valladolid properties, was the fact that all of the front of house greeting staff were these young, white European kids who "knew the owners" that while friendly, did not actually do much except give you a half smile while focused on their laptops/phones. All the actual working staff were Mexican. On New Years day, we each had the 3 hour Regeneration Ritual booked. We couldn't have been more excited to start off the new year this way. Upon walking to the spa from the Perfumery Suite, we noticed that no one was there so we waited a beat before the front hostess came out to let us know the therapists were on their way from Coba and would be about 10 minutes late. Over an hour later, the same therapists we had at Coba arrived. We decided to retreat to our rooms as to not feel so uncomfortable while they scurried around to prep their stations which took another 15 minutes or so. Again we had lackluster massages which ended with a glorified coconut milk bath. We made the best of it but were late to our dinner reservation and moreover, were just disappointed on what we were expecting to be a very grand "ritual" experience. It was simply an ok massage and a bath from over-worked masseuses. We wouldn't have been so bummed if our expectations weren't so high based on their glorious depiction of the ritual on the spa menu. This is the longest review I've ever written but I think it's important to give an honest review of this Coqui Coqui. We were really bummed to have fallen into a modern day Instagram trap where you travel to a far away corner expecting a genuine travel experience but instead witness photogenic snippets and zero soul. Obviously, other reviewers had a great time here but if you're a traveler that is looking for an authentic experience in the area, don't be fooled by Coqui Coqui's worst version of cultural appropriation.

Lovely place with great perfumes and candles. The spa is in a quaint private garden in the back. Marcelo will take great care of you!