Hertz

First, the place is old and looks deteriorate. We got there two weeks ago and they only allow one person to go inside their office . I was waiting outside and they don't even bother to provide chairs and shade. Merida is a hot place please be more humans. I was seating on the floor because i was so tired after flying too long, When we return the car another drama. Not enough personal only two guys trying to do rental and returns. it was super busy until I spoke with someone and told them to please help me all I want to do is return the car and be on time for my flight. Finally, they realize that I was about to miss my flight and they help me. This place needs to be remodel , have place to sit clients , air conditioners , get more personal and definitively improve customer services.

We rented a car here and have never had such a terrible experience. 1. The costs tripled compared with the originally given amount due to a basic car insurance. About 500 euros for a small car per week??? Sadly, we had to accept it as we were on a tight schedule. 2. The car was handed over to us incredibly dirty. When confronting the employee he told us "ah just return it dirty". 3. The car was not maintained and had severe technical issues with what I think must have been a wheel bearing after one day of little use. 4. We waited about 15 hours for a replacement vehicle and lost reservations due to their not functioning Hotline and lack of replacement vehicles. 5. To return the car at the end of our renting period we waited an outrageous amount of time (close to 2 hours). We almost missed our flights due to their inability to perform the most basic of services! 6. 3 days later they still haven't returned our deposite despite confirming there were no flaws because they needed to check the broken car we had returned 5 days earlier. This firm has caused nothing but trouble to us. It's more than angering! I STRONGLY advise against hiring their services!

I rented a car for $200 pesos a day and first of all it was the only one available. 2nd power steering was out. Car ran ok but had trouble driving on small road with out power steering. This place charged me $535 US dollars for not bringing it clean and with 3/4 of a full tank.

This place sucks. We made a reservation and when we got there we were told they did not have our car. Instead, they had one car for an extra fee... an additional $450 USD for one day

The worst experience. Having a reservation doesn't guarantee a car and they've left us without one in peak season. Seeing past reviews and the same thing happened to us in 2019 where we had a reservation for 2 months and show up in the airport ready to receive the car and they had none available. Guy at the front guaranteed us a car within the next 24 hours and nothing came in. The 1800 number told us they didn't have any cars available and that we can submit a claim to their website but no solution in place. Way to ruin the holiday season