Hertz

The price they offer in the offers is real, they just ask for a deposit that is too high and if you want to lower it you will have to buy insurance, which costs 3 times more than the rent and still you have a high deposit. The staff somewhat cold and did not offer any alternative, I felt rejected, better rent somewhere else. Sad because I had already rented before and the deposit was not that high.

Ángel is an excellent agent at the Tampico airport who serves customers, I give him 5 stars for the attention he gave me. Unfortunately, the car that I rented for some reason did not have a license plate when I returned it, I still think that IT WAS NOT WELL PLACED, and Hertz charged me thousands of pesos for the replacement, thousands and thousands, which is unfortunate because Hertz himself told me that it is common that come back without them and still DO NOT screw them with heavy gauge, maybe it is an extra business for that landlord, very bad and I without that money that they unfairly charged ...

Good Morning Last November 9 I made the reservation and payment of a Journey van, through lada 800, they communicated to the Tampico office to verify stocks and the reservation was closed to pick up the unit on Saturday November 14 at 11: 00 hrs. Being able to pick up the unit an hour before or an hour later. I show up on Saturday, November 14 at the Herz facilities at the Tampico Airport, and the lady who attends the counter, in addition to being quite despotic, tells me that there is no Journey available, that there is only a compact Nissan vehicle, I commented that that was not what I rented, and he told me, because here it is subject to availability and I only have the Nissan unit, I asked him to return the money, and he told me to call 800 to ask for it, then I told him : Well, talk about your phone so that at lada 800 they can certify with you that there is no availability and they give me my money back, she told me no, to do it from my cell phone, that she didn't make calls. I told her, well I speak and be present so that the person from lada 800 can talk to you and certify as an agency that there are not available, she said no, she did not have time. A minute later he told me that the only thing there was a Caravan and that if he wanted it, otherwise there was nothing to do. The service in the Tampico offices is very unfortunate and especially that they do not comply with what is contracted. Hopefully they will take the appropriate measures to fix it. I thought you were dealing with a serious company.

Terrible attention, unjustified charges, terrible, they do not respect the rates

Slow and very expensive