Alamo Rent A Car

Booked a full size car through CAA to pick up at the Villahermosa Airport, when we arrived the Alamo lady said there were no full size cars available, that we needed to pay for an upgrade. We told her that we had a reservation made, she said that the reservations are based on availability the day of pick up which does not make sense. It is not the first time we rent a car and never heard such thing as cars are based on availability even if you made a reservation. It was around 9 pm and we could not get a car. I rate Alamo the worst car rental ever! So not make reservations with them because most likely the car is not going to be reserved for you when you arrive. Terrible company!!!

Terrible service ~~~~~ I had used Alamo in other countries and it was the first time I wanted to use Alamo in Mexico but I will never use it again. I didn't have a car even though I already had a reservation !!!!!!!!!!!!!!!!! He said nothing more like "I don't have his car because you booked yesterday. Today I don't have any car." Without missing anything nothing