Hampton Inn by Hilton Villahermosa

Hotel is nice and clean no complaints on that part. I do have a comment on housekeeping. Due to the COVID-19, rooms are only been clean once every five days; you would think that the hotel would do it's most effort to sanitize the rooms more often. Same price is being charge for less service.

Though I haven't stayed at this hotel myself, it was Ms. Karla Palomeque (Front office staff ), who made our friend's stay at the hotel very special & memorable. We friends from India wanted to surprise our friend staying at Hampton Inn by Hilton during his long business travel, by sending a cake & fruit champagne to his room at midnight on his birthday on 20th Aug (today). When I called from India yesterday evening, Ms Karla was the one to answer the hotel phone. She made a note of my request & soon got the approval from her manager to make our plan a success. She promptly reverted to my email & carefully took down every detail of my request including the hand written birthday message for our friend. I thought it would be simple & straightforward for her to arrange for a cake & fruit champagne from the hotel. But she went all out to get the same from stores outside. She made every effort to buy the item of my choice by sending me pictures of the items on whatsapp & confirming the item & the cost with me. The billing & payment procedure went smooth, thanks to her constant touch over email & whatsapp. The icing on the cake was that around midnight, Mexico time, (though she wasn't on duty) when the cake got delivered to our friend's room, she kept me informed & updated of every action step taken by the staff on duty at that time. I have no words to commend her on her actions that went beyond the call of duty to make it so very special for her in house guest (our friend) & for us who were absolute strangers for her from India. Thank you Karla for your very warm gesture. Its dedicated associates like you who are true stars to make the hotel & the Brand special. Keep up your good work. Wish you every success. You have touched our hearts. Be Safe Shanta Majumdar (from India)

Rooms was comfortable. Staff at the restaurant need training about what it's expected for clients. Lot of time waiting for a single drink.

Exactly what's expected from a Hampton Inn only tastier food than USA counterparts.

Perfect hotel for business. Conviently located, good no frills budget included. Large rooms and comfy beds.