FlyCozumel

My husband and I are on a 2 week trip in the Riviera Maya. The first week was in Playa Del Carmen, the second week in Cozumel. I thought it would be a nice treat to book a private flight to the island from Play Del Carmen. I inquired and reserved the flight 3 weeks in advance. They said they had confirmed all of our details at the time of booking. We were to get a taxi from our hotel to the airport in Playa Del Carmen. We were informed that due to Covid, we were not allowed into the airport until 15 minutes before our flight (our flight was booked at 1130). After arguing with the taxi driver that we indeed were going to the small airport in Playa, we arrived around 1100. We were allowed to enter where we were informed to wait and our pilot would meet us. At 1129, I messaged Fly Cozumel since the pilot had not arrived. I ended up calling. I talked to Anette, who said she would review my information and get back to me. She informed me there was a delay in Cozumel and the plane hadn’t left yet. Due to an “operational situation that couldn’t be prevented” our flight would be delayed 30 minutes (for a 1130 flight, this would mean 1200). we were informed that our pilot would be Abraham. She did say sorry about the delay a few times. Abraham arrived at the airport around 1230, and we were allowed to board around 1240. He barely greeted us, and when I asked him if everything was ok, he informed me that he hadn’t been told about our flight. He helped us load our luggage into the plane, took our picture with the plane (on our request), got us situated and we left. There was no safety briefing as other discussed, barely any interaction. The flight was smooth. Good take of and landing. We were greeted by another gentleman at the airport whom helped us with our bags to the taxi area. From there, there was no other communication from the company. I feel as if our reservation was forgotten, I feel as if we were almost a waste of their time. If they missed our reservation, I feel as if that should have been communicated better than an operational issue that couldn’t be avoided. You can avoid missing a reservation, you can avoid neglecting to tell a pilot about a scheduled flight. I booked Fly Cozumel because of their great reviews, I just wish that we had received that same great service.

The pilot and the staff who attended me on the phone were very attentive. Without a doubt an incredible experience.

A única opção para quem precisa ir para a Ilha de Cozumel, quando as Balsas estão paradas no continente.

Excellent service