City Veterinary Center

*Thursday 18, 2021.* At around 9am I called City Veterinary Centre to make appointment to send one of my cats for treatment. Pamela who received my call didn't introduced herself neither did she greeted me. I requested for her name so I'll know to whom I'm talking to. I told her I want to make a booking for my cat's treatment. She asked me what time I want to come and I said 09:30am. She responded rudely saying it was fully booked. I then told her that instead of asking me what time I want to come you should be telling me what time was available? She then asked for the cat's name and I gave her. From the conversation she doesn't sound friendly and her communication skill is very poor. I arrived at 09:30am at the Centre and noticed there was no customer. At the centre I was received by an obese lady who wanted to record my Temp even before I could put down the cage I'm carrying with my cat inside. She made a very rude remark because I went to the sitting area to put down the cage before I walked to her for my Temp taking. I've also noticed that the the Temp of customers were taken inside the Centre instead of outside. Not sure if this is a compliance to C-19 SOP? When I reported to the counter, the counter staff requested for the card's number instead of the cat's name as initially requested by Pamela. I told the counter staff that I won't know the card's number as the card is kept by the Centre. You can see that so much precious time is wasted when you are dealing with unorganized people. A female Vet attended to my cat in Treatment Room 2 for less than 5 minutes. She told me the cat is suffering from allergy and did not explain further!! She gave two injections plus a flea treatment. I then asked her (twice) what follow-up medications and frequency of taking and she responded by saying the counter staff will explain to you. This is definitely unacceptable. The charges of this visit was RM128.00, see receipt attached. We've been using this Centre for almost 10 years now even though their charges are much higher than other Veterinary Center. After this unpleasant visit I've decided never to come back here again. My advice to City Vet Centre is please do not take your Customers for granted. Organise retraining for your staff especially how to communicate with customers and how to deal with customer politely. As for the doctors, please explain to your customers properly after you've examined and prescribed medications to their pets. Customer has every right to know!!!

We trust city veterinary very much. We'rather b there other than anyway else. Doctors all understanding.

Receptionist was quite rude and abrupt with customers. My rescue week old kitten died after a follow-up consultation so excuse me if I'm not so enthusiastic about this place.

I would like to take this opportunity to say a big thank you to Dr. Lee for her careful, gentle and dedicated treatment given to my pet, Max. Despite Max being severely ill, Dr. Lee was willing to take her in and give Max the utmost care and dedication to help and treat her. Dr. Lee is a kind, professional and responsible vet who deserves my appreciation and admiration. Thank you, Dr. Lee. From Mdm Wong.

Doctor was good,but the staff was so rude