Hello Kitchen Son

Please beware of this kitchen store before you sign anything. I recently had an introductory meeting with Hello Kitchen Son(10th of October, 2020). During our appointment, the kitchen advisor asked me to sign an initial agreement. I don't speak Dutch at all and trusted him to sign it. I was naive not to ask about the terms. From my side, I thought this is an agreement to get a quote. During our discussion, the kitchen advisor showed me some smart appliances that I was interested in. But in the paper, he used totally different models(for oven and microwave oven). I found out that only when I went back home and checked the model numbers on the internet. I called him immediately and he apologized and assured me that these models will be replaced with the same quote. Furthermore, the kitchen layout he drew during our discussion was not compatible with my kitchen floorplan. He made that mistake while drawing this. I asked him repeatedly that I need to see the final layout. I want to add more cabinets and would like to know how much it would cost as I need to see whether this is within my budget or not. He told me that he will start with a basic plan and then he wants to add later. If I knew that this is an official kitchen contract, I would have never signed it. Why would I as nothing was finalized? On the following day, I went to the kitchen store again and asked the kitchen adviser I met a day before that I don't know the terms and conditions and I don't know what I signed. I showed my concern. He told me that don't worry a final agreement will be signed when we finalize everything. He told me that a green paper that he gave me contains all the terms, but this is in Dutch. He did not explain anything in English. I was quite worried and showed my concern by emailing them on Monday(12th of October) that I don't want to proceed without finalizing everything. And then in the following day, they sent me some attachments with a kitchen layout that is not compatible with my kitchen floorplan. Please note that they totally ignored the concerns I showed by email on the previous day. I then sent them another mail and told them that I don't want to proceed with this renovation. I can't trust them as they put different model number than what was discussed. The kitchen sketch that was created during our appointment and the email they sent to me is totally wrong. Now the kitchen company informed me that if I decide to cancel then they will charge me. I had no clue that it was an agreement that I can’t cancel. They did not explain anything. I find several issues here. First of all, this is their obligation to explain to me what is this paper about and all the terms. They did not explain to me a single bit about terms and cancellation terms. Why do I need to pay for it? I find this extremely unfair. They don’t even know my floorplan properly. The appliances they mentioned in the paper are not discussed. I feel that as a consumer my rights are violated here. I am sure there are many other people who will fall into this kind of trap. This kind of practice must be stopped. A kitchen company shall not trick a customer to sign a paper with some basic planning without finalizing anything. I was naïve to trust them but I feel that consumer rights are not well protected here. I feel that they took the opportunity by using my venerability of not knowing Dutch.

Another huge shop with multiple full scale show models of kitchens, not too expensive and very expensive units. Must be a store from Germany seen its name. Every Sunday open. Parking space plentiful for free in this 'Furniture Boulevard'.

HELLO KITCHEN = NO KITCHEN Today at 12:00 pm I had an appointment with this location for an exploratory meeting for my new kitchen. At 12:15 I contacted myself where my phone call remained. At half past one I was approached that within now and a few minutes the branch would call me ... At 2:00 pm I contacted again that I had not yet received a response ... Again I would be called ... Meanwhile another hour further (3 hours after the original appointment) and had no phone or message. This gives little confidence in a company, if they cannot fulfill their agreements in advance ... what would it be like if you ordered a kitchen at all.

Super satisfied with this kitchen store! Friendly staff work here, are open to all options to help you and to think along. They work with passion and above all with a lot of knowledge. We entered the kitchen store blank and with a very good feeling and a super nice concept we walked out of the store! We even received beautiful 3D drawings and after some consultation and measurement we bought our beautiful kitchen for our house. Communication is really great, you will be informed in time about the delivery and assembly days etc. We are so satisfied that we have ordered a second kitchen for our apartment.

Received very nice. Shern took time for us. Listened carefully to our wishes and came up with very refreshing ideas. Nice D3 photo made of what our new kitchen could look like. In short, we definitely recommend Kitchen Son !! Greetings Jan & Helma