Seats and Sofas Zaandam

The zaandam outlet has good stock with huge variety. Also, customization according to your liking is possible. The staff is very helpful and understanding. I loved their collection and did go for one.

The seller was very thorough and patience in order to help me, giving a lot of explanations and going through a lot of options. We were quite in doubt about what to choose and he helped us.

We bought own sofa in Alkmaar but they sell the same sofas here. Sp our sofa was of terrible quality. After a year of use, it looked like it was 10 years old. The service in Alkmaar store is disgusting, if they promise to call you back then be sure - they will never call you back. If you call the store, you will be asked to write a letter that will not be answered either. Our sofa was under repair from August to January in the store, we were told 3 times that the sofa was ready, but during the quality check it turned out and was never completely repaired. As a result, we threw out 2000 euros for a sofa that we could not use for half a year, and we could also buy in a well-known store from Sweden at half the price, with a human support service, and I am sure it would be of better quality.

I have a good experience with seats and sofa Zaandam. Friendly man helped in the shop. He quietly took the time that was November last year. You could negotiate relaxed. We even had time to think about it. Yes you shouldn't be put off by negotiating. It was also very fair that this sofa was going to take a while before it could be delivered. So they were very honest could get something to drink. In the meantime I have received the sofa today and it is a beautiful sofa like in the store. But what happened when the legs were screwed, the last one had no screw thread. I immediately contacted Zaandam and got Monique on the phone. She was very friendly and found it very annoying and immediately went to work for me. She called me after an hour and told me that there were 2 possibilities or to return that part that is not good and have it repaired or have the mechanic come home, but that would cost 50 euros. I told her that I don't think there is a service I just unpacked the sofa and not even sat down and have to pay money. She immediately agreed and said I'm going to do my best and call around again. After a few hours she called me back and said they were responsible for the amount and that a technician will come by. I would be contacted by email this week. Monique said if you haven't heard anything at the end of the week, feel free to call us again and I'll go after it. She also approached the supplier that this should not have happened. She was so friendly on the phone and so understanding and completely understood me. I would like to give a tip to make sure that it is also said in the store that you are a kind of take away shop because that was not said and if something like this happens to me, make sure that service is provided and that there is not always comes with a price tag. Solve it like Monique did this

Actually not worth a single star, more than 2 years working to receive 1 handsome couch, even attempt / couch number 3 is rubbish. Service: hey. Rude staff, now on with lawyer.