Baby and Trends

Fast Delivery en great service!

Instant and very correct response by Baby and Trends. Chapeau !

A list of setbacks and disappointments in our experience with Baby & Trends: - Always have to call / chat / app after appointments. - Stating sharp delivery times that are not about home delivery, but delivery on his own business (that internal logistics does not seem worth mentioning to me). - Delayed delivery twice, and eventually canceled by the owner. With all planned inconveniences on our behalf. - his solution was that we could pick up the furniture ourselves in Gemert. He explicitly indicated that this did not fit in a station wagon, so we were not able to use Sunday. In retrospect, it fits well in a station wagon. - Sole proprietorship, which means that - if something is wrong with a man or car - he cannot keep his agreements. - Doesn't seem to know his customer group very much. - Feels a victim of his own business model, and explains the problems 1-on-1 to his customers. - Screens with 'excel in the best service, but not always competitive in price' on its website. But if he can not keep his agreements, it is suddenly due to the competitive price. - Displays with 'agreement is agreement' on his website, but repeatedly adds no words to the word. - Screens with 'searching for the best solution together', but communicates in impossibilities, and that he cannot do anything about it (not really a customer-centric approach). In the end we ordered the same nursery from Van asten, where the promises were neatly fulfilled.

We are very satisfied with the entire process of our order. Communication is great you feel valued as a customer and time is taken for you to answer your questions. In order to make the right choice, for example, which mattress to take with the room. Delivery ran super there is chosen for your own transport at Baby & Trends, which certainly has advantages such as careful handling of the packages so that you do not have damaged boards / boxes. Thanks Baby & Trends

Ordered on 5 May and opted for delivery within 20 days. However, the baby room was delivered within 1 week by their own driver. Everything on time, and also had good advice about the topper of Airgosafe. There was a dent in the chest of drawers, but after contact with the owner, it was exchanged. There was no rush, and this was arranged within 2 weeks. All in all, very satisfied!