Brugman Keukens & Badkamers Utrecht

We had an appointment at brugman to discuss possibilities of renovating our bathroom. The guy who was dealing with us was very friendly. But then he asked one of his colleagues for advise related to the costs. That guy was very rude in his explanation. He should really not be in customer service. After that we immediately decided not to spend more time on this shop.

I do not recommend this company to anyone and if I could, I would rate it 0 stars. Here are the reasons why. 1) We come 15 minutes early to our appointment, see the person who will be in charge of us, and they completely ignore us until the time of the appointment comes and they were on their phone beforehand (bear in mind this person got a commission) 2) They did not take into account the fact we would not have a shower basin, and measured the shower doors with a shower basin 3) They delayed our delivery without notifying us, to the point we had to rent a van and pick it up ourselves 4) When we noticed the mistake that was made with the shower door measurements we notified them of the mistake and asked for a new order at our cost of getting a new door ordered, they did not say yes, just that they would check. 5) 3 weeks later, we heard (because we chased them up, they never even bothered to get back to us) that this was our own fault and our problem and had to deal with it ourselves This is an absolutely despicable company and would not recommend it to my worst enemy. PS: all communication was held in Dutch

Three months still no solution!!! We did our kitchen with Brugman and the kitchen was measured smaller by 1,9cm therefore it leaves a bad dent on the floor. The monteur refused to sort the floor gap, he said its because the kitchen was measurement was too small. Our sales person being Bram. We also ordered extra material to cover the top but it was not delivered therefore the top was left open and the other side the stukadoor guy also left it not done. Therefore the top doesn’t look good. Having paid almost 30k for this kitchen we expected a good professional job. A bit disappointed, now it’s almost 3weeks and we have no appointment of when they will sort this out. They told us their headquarters will make the appointment...and still nothing yet...its now our burden...living with a floor like this!!it might mean all the summer period.Too bad for us!!!! The customer service was good but the finishing was bad.

Excellent Service, i approached for extension of our kitchen cabinet, Arvid explained us in very detail with lots of patience and planned our requirements as it. Service guys also very friendly , they did a neat work. Thanks alot, i would recommend Brugman to all my friends and relatives

After a good experience with our counter top (not the rest of the kitchen), we confidently stepped into Brugman Utrecht in January 2020 to also choose our new bathroom for this company. We soon saw beautiful tiles in the showroom. Unfortunately, these could no longer be ordered. Misleading that this was not mentioned in the showroom and that two weeks later these tiles were still hanging in the showroom. After finding other tiles, we made a design of our bathroom together with the seller. Afterwards, it turned out that the seller had not discussed all options with us. At the beginning of June 2020, Kodax Klusbedrijf - on behalf of Brugman - started demolishing the bathroom for us. In two weeks we would have a beautiful new bathroom. Now - more than 8 months later - our bathroom is 'ready'. Still not to our full satisfaction, but we are completely done with both Kodax klusbedrijf and Brugman. A lot has gone wrong in our bathroom: new wall and ceiling have been placed crookedly, ventilation shaft broken, crooked tiles, loose tiles, unsightly sealant, joints not properly closed or missing, glue on the tiles, siphon installed incorrectly, causing us to leak, pipes incorrectly laid, decorative strips incorrectly placed, etc. Of course we have indicated several times that we want a different contractor than Kodax klusbedrijf. This was not possible, because a contractor has the right to correct his own mistakes. Apparently this is also true when a contractor messes up his work four or five times. We have regularly contacted the Brugman quality controller. This was very difficult to reach and often did not call back. After delivery, we contacted Brugman about a financial compensation. We had to take a number of days off / hours, because the bathroom had to be adjusted every time and someone had to be at home. Unfortunately, working from home is not possible in our professions. We could forget financial compensation, however, a bunch of flowers seemed sufficient to Brugman. The promised bush is still to come by the way ;-). In short: a much too expensive bathroom that we are not happy with. We do not recommend Brugman to anyone !!!