Konsul'skiy Otdel Posol'stva Respubliki Kazakhstan V Rossiyskoy Federatsii

I can say unequivocally that the consular department of the Kazakh embassy can give odds to many others. For example, the consulate of Italy, where people are waiting on the street for the appointed time to enter. Or the consular department of the Russian Embassy in Milan, where there are no storage cells, and the consultations themselves are carried out using collector scripts. I liked the waiting room very much, it was clean, light, in the latest fashion. The staff are polite, calm without strain. The plasma on which the video with the nature of Kazakhstan was played is impressive! I wanted to visit these huge steppes, picturesque lakes, mountains. Slightly surprised the continent of visitors. Those who are not prepared, without documents, forms, records, who do not want to listen to employees, cannot formulate which document they want to request. But the staff were all kindly advised. In general, 5 points for customer care, friendly attitude from guards to specialists, competent marketing. Bravo Kazakhs! Bravo!

Please, help. My grandmother died. I am a citizen of Kazakhstan, my husband is a civilian Russian. There is no one to bury, we are going with our things. At the border they said that they would not be able to pass. The funeral is tomorrow. Help!

Very bad. They called Peter there and answered and explained everything politely and there is a record. You can't get through here, don't sign up. We don't know what to do.

Everything is fine except for the notes. Signing up is such a problem! 2 months to wait for the recording is nothing, but finding a free window is horror ... Since March as the pandemic appeared, there are no records. It is useless to come, they say sign up, after lunch or in the evening a recording will appear. They already say it on the machine (((

Disgusting attitude towards customers. It’s impossible to get anywhere. Once I got through, instead of introducing myself, the girl replied: “Hello,” as if we had tea with her yesterday. An urgent need to resolve the issue with a passport, but no one can answer even the most basic questions. Terribly illiterate, terribly negligent attitude. Such a serious institution and such a level of work is just a shame