Fifth Third Bank & ATM

I opened a checking account one year ago with an opening bonus offer. I have completed all the required deposit requirement. Guess what, the bonus was never posted. And the customer service told me that the account was not linked to any offer! When I contact the local office, they told me that I should show evidence that they have put the offer code in their system. Frankly, it is their system and how can I prove that?nThis bank cannot be trusted

Hi,nnThe staff behave me well. They have discipline. They assigned me a personal banker and she regularly follow up my situation. The only negative thing was when I request for credit card, they asked me proof of address and they did not accept anything but my electricity bill. Because I just moved to WL I had to wait 1 month to receive my first bill and then continue my application. My 5 stars merely shows my opinion about the branch and staff and I do not have enough experience with 5/3 yet.

Rachel is awesome! After struggles in the past with lengthy deposits it's nice to see a new teller who is so helpful. She provides amazing customer service and is extremely efficient! She's amazing at her job!

New Teller Rachel is great, fast, efficient and friendly. Much appreciated

Drive through lanes frequently closed for no reason. Staff is slow and inattentive. Since the lane was closed I went inside and patiently waited 20 minutes for an unoccupied staff member to make it to the counter. Another staff member (who I suspect was the manager) had been slowly counting bills the entire time. It was otherwise empty.nnOn another occasion the teller was unable to correctly count my change multiple times and was impolite the entire time. This is the same person I suspect is the manager. Terrible, inaccurate service. I'm closing my account soon.