KC Pet Airline Travel Products LLC

At the door at 11:10 and the (sorry we are closed) sign was out, door locked and no one answered when the bell was rung. I guess we will never know if it's a good place to shop or not

I ordered some live animal shipping labels on a Monday and wanted them sent to my daughter. She needed them by Thursday. I noticed after I placed my online order that there was a mistake. I called KC Pet Airline Travel Products and spoke with Lisa. She quickly found my order and fixed my mistake. She saw what I had ordered and said that I paid way too much for shipping. She said I can refund $15 of the $30 shipping charge and still get them to your daughter in two days. She refunded the $15 to my credit card and my daughter recieved her shipping labels on Wednesday. I felt like Lisa really cared not only about my order, but about me and my daughter. I thought about her kindness all week and then called back on Friday to talk to her supervisor because I wanted to commend what she had done. Lisa told me that they were a small family business and their customers were online only. I went ahead and told her how much what she had done meant to me and my daughter. I then found out that I could post a review for her on Google and I want others to know about this business and about Lisa and the wonderful job she does with orders and with her customers. Thank you Lisa.

READ THE RETURN POLICY! Like, forget it.. if you opened and tried on an apparel item and it doesn't fit... it's yours anyway, no return except for another size. Oh! There is no larger size! Ordered a XL vest for my new rescue dog - should fit according to measurements. Well, all dogs aren't the same build and she can barely move her front legs with it on. Can't get another since this is the largest size; maybe it'll fit a cat? Since I don't have a cat, guess it'll be a donation to the pet shelter, but I get to keep the all-plastic leash, only $20, plus shipping.

Great experience with the store! Amazing customer service and great products!

Unique products for your loving pet and customer service is Excellent!!