First Merchants Bank

Fees for everything. $3 paper statement fee despite the customer service rep acknowledging I am signed up for E-statements. I asked for a copy of paper statements for my mortgage company and they told me to have them print them for me at the bank would cost $10 PER PAGE. My mother, my wife and myself will hopefully have out accounts closed by end of the year.

The staff here have always been patient and professional. They go above and beyond. Over the last four years there have easily been 20 instances where we have made special requests and gotten prompt and courteous response.

Staff is awesome, used to be a previous bank and they kept everyone on

absolutely horrendous costumer service ever since they changed name and management. I have been banking here for over 10 years and will unfortunately be closing my account because I am so trusted with my experiences here.