Windy City Parrot

Follow-up to my initial posting below:nnThis is not an issue of irrationality; it is an issue of poor customer service. Yes, I have ordered several times from Windy City Parrot in the past, and the behavior displayed below is a sharp departure from what I expected. The crux of the problem is poor customer service. If a customer orders an item for a live animal that is defective and wants to return it or exchange it, then that customer should be able to return it or exchange it without having to pay for the shipping charges. Windy City Parrot is not only refusing to engage in such reputable customer service practices as we have all come to expect from online vendors such as Chewy.com, Amazon.com, and Great Companions, but now there is extreme defensiveness on the part of the owner to combat her own inner reality that she refuses to simply do the right thing for the customer. I would ask you - does the response below read like someone you would trust or like to engage in business with down the road? That if you have a problem with an online order that could harm the health of your pet birds and want to get it exchanged or returned for a refund, you are going to be personally attacked for leaving an honest review? Like I stated below, I would strongly recommend saving yourself the hassles and headaches and personal assaults. I simply wanted to return or exchange my item without being penalized for paying shipping charges again, since the item was clearly sent in a defective condition, and by no fault of my own. This business owner just absolutely refuses to do the right thing for the customer and would rather send some kind of a band-aid that is unacceptable for sanitation and hygienic purposes. Again, as you can see, this owner just wants to escalate the matter instead of doing the right thing. It is extremely disheartening, in a day and age where the avian industry is already in a downward spiral, to encounter a business owner who would rather choose the easier wrong over the harder right. For sure, I would recommend patronizing businesses that will have a reasonable and friendly return policy, as too much is at stake when it comes to the health of our avian friends.nnI would STRONGLY caution any bird owner against purchasing any products from Windy City Parrot. They sent me a product I had ordered online that was clearly defective, and then not only insisted the broken item was not defective, but also refused to offer me the option to return or exchange it free of shipping charges. I strongly suspect this item was already purchased and returned as defective by a former customer. Please DO NOT waste your money, jeopardize your birds’ health, and give yourself headaches and hassles trying to do business with Windy City Parrot.

They are so helpful at Windy City Parrots. Their pricing is very reasonable and they have a great selection of food, treats, perches, toys and more.

Has everything you need for your Bird's . Very informative for you and your bird needs

Came thru in a pinch-fine people

Love this place! It has all the supplies you need and the owners must have been parrots in a former life cause they know everything about our feathered friends!