Flagstar Bank

I have nothing but stellar performance from the nice and friendly people who great with a smile every time. My relationship banker, Stephanie Dail is available and helps me with any issues or matters that I need attending. A whole different attitude than Wells Fargo where they were constantly badgering my wife to switch checking accounts! I love Flagstar.

I wanted to access my safe deposit box. I had a clear understanding and was agreeable to the necessity of wearing a mask and limiting exposure. They gave me an appointment time and, while on the phone, asked me questions relative to possible Covid exposure. We recently returned from Florida and this resulted in having to call me back after consulting with the manager. You have to understand that the case rate in the county in Florida in which we live and the case rate of Covid in the county we live in in Indiana is less than the county in which the bank branch sits. After I arrived, I had to fill out a form (same questions asked over the phone but included my occupation?). The form had several significant errors - state Michigan vs Indiana, if I traveled from or thru a state that had declared a state of emergency (48 states and the federal gov’t have declared an emergency). I commented on the errors on the form. I crossed out/fixed errors on the form. Signed it. The manager approached me about my complaints regarding the form. He argued “it was for my safety” and that it was a company form, “not his form”. I guess the employees with Flagstar have no ability to suggest changes in procedure or process.nnThe whole experience reminded me of the transition from Wells Fargo to Flagstar.nn“ Not my problem. Complain to corporate.“nnIn my prior life, I worked in an environment where employees were enabled/encouraged to suggest changes in procedure and process. That is safety.

Wow, standing at customer service. Ignored, eye to eye contact made with 3 different bankers. Can't believe this.

Welcoming place.