Johnston & Murphy

I liked the store. The staff was very helpful and gave lots of advice on what I was trying on and what styles I would want to try on for my purposes.

I came in on a busy Friday night to exchange a pair of shoes. Unfortunately there was only one sales associate working, but he did a fantastic job of taking care of my exchange and bringing out shoes for all of his other customers to try on. I have always received great service at this location, and the shoes always look good, feel good, and are durable. Only room for improvement is making sure the store is properly staffed so that one person isn't doing the work of 2 or 3.

I have never had service like this at a shoe store. I have specific issues with my feet and these guys were patient and helpful. They got me a great looking pair of shoes that are comfortable.

Terrible return policy! I lost my receipt but brought in my credit card statement and was told that I needed to mail the shoes back to corporate and maybe I could get a refund or maybe store credit! I will never go back. These are overpriced shoes and the hassle of dealing with their customer service is a mess. Not worth it. In the future we will just buy their shoes from Nordstrom if we have to buy this brand.

Selection of shoes is ok, not a great. Helpful salesman.