Jos A. Bank

I had never been fitted for a suit before. But Al and Spencer talked me through it and were very nice and super helpful. They went above and beyond with a small computer issue and I left happy. Great dudes providing stellar customer service.

I consciously chose to go to Jos. A Bank in Castleton for my wedding party thinking that it would be a pleasant experience. I was terribly wrong. The individuals at this store have made this one the most horrible shopping experiences that I have had at any retailer in my life. They have misplaced orders, been combative, been lazy when fulfilling orders, left out information in their sales process, and have been incredibly rude. Spencer, an individual that works there was terribly rude and arrogant, and has made me regret more than ever purchasing something from a company that does not value customer service. I will NEVER return to this location, and I will make sure that everyone I cross that is looking for suits knows never to visit Jos. A Bank.

I am not one to write reviews. This is the only one I have ever written. I am a pretty easy going and understanding person. I cannot stress enough to consider going somewhere else if you are looking to get a custom suit. This is my long experience that took 5 months, 5 visits and countless phone calls to get my wedding suit.nnFirst visit was January 18th, 2020 to get a custom suit for my wedding July 19th. Had to talk to 2 different people because the first gentlemen did not know what I was talking about when I asked if they have suits with a stretchier material. I have had custom suits rip from little movement and would like to dance at my wedding and use them for work bending down to help third graders I teach. Ended up buying a travel tech custom suit that start around $900 according to their website. I went in on a day when there were sales and even got myself a dress shirt for underneath. Took a while to get measured but hey, it’s a custom suit.nnThey said it takes 4-6 weeks for the suit to be done and they emailed me Feb 25 (5 1/2 weeks) saying it is ready for the final fitting. Went in and the jacket fit fine but the pants were wide enough for me to fit my fist in and I was stepping on the pant leg. They asked what pant break I wanted and I chose from a poster in store wanting a no break because pictures would look nicer and I do not like baggy style. They sent the suit in to get adjusted after the final fitting.nnCOVID hits and everything is shut down. I completely understand this and could not blame Jos. A Bank for this. This does not mean I wasn’t stressed while the date gets closer to the wedding.nFast forward to the reopening. I called in the second day they were open to get an update. I asked if they knew anything for my suit and spelled my name out over the phone. They said yes it is in and ready.nnI was very excited and drove the 30 minutes from home for the 3rd time to get my suit. Waited just under 30 minutes for them to find the suit. They reassured me it was there and they saw it the day before. Ended up being the wrong suit because it was for a Rigle and not Ruebel.nnTo speed the rest up I went in a 4th time. Called ahead of time and they said it’s in and done. It had been in for a week and never got a call about it. They said it’s done but they couldn’t put the travel crease in it because their machine was down. They said it’s good to go if I want to just bring it in at a later date to get the permanent crease after the wedding. I offered to pick it up and take it to another location that had the machine working and they said that is fine. Went in to try it on and nothing was done to it and the place they sent it sent it back unfinished. I don’t know what kind of system they use to keep work order history or track of anything but it’s terrible. They said nothing was done to it because the place they sent it to was not open due to COVID. So they kept it a week without saying anything only for me to go back in to try it on and not fit. I had to then set up an appointment for them to adjust it. They were booked for 2 weeks. It was already June 11th, almost a month from my wedding and almost 5 months after the purchase.nnSo I was told I had to wait until June 29th to go in and get it. So much time was wasted without them letting me know details. Got an email the next day saying it’s done and ready for pickup. I called and said I was just in and got an email saying it’s done. It obviously wasn’t. I finally called to see if it was ready on 29th and they said yes. I tried it on and the pants were finally adjusted. Still a little wide in the waste and I can have the no break in the pant if I pull my pants up to just under my bellybutton.nnAgain I cannot figure out the system or organization they use and I don’t think they know either. Go to a non-chain store if you are looking for a custom suit. The stress and wasted time is not worth it.

Great place to get some good business casual clothing. Great staff to help you through it all.

Spencer Kline is the best! He was so helpful and personable. Loved the experience here.