Woodforest National Bank

I tried to deposit a third party check into my account. I was told that the Lafayette Rd branch does not do that and that I would have to go to the Browns burg branch. That location is pretty far from me. I called customer service to ask why this branch didn’t offer this service and customer service said that ALL branches offer this service and she doesn’t know why I was told that. This is not the first, second, or third time I have been given wrong information. So frustrated. I have been a customer for many years but seriously considering taking my business elsewhere.

Posting for all Woodforests in General. Have been banking with Woodforest for years. After experiencing a situation that could have been resolved quickly with good customer and that not being the case at all, we will be closing our account with Woodforest after the situation is actually resolved. Too bad.

I would recommend this bank to everyone. This branch has the best customer service around! They go out if their way to make you feel comfortable and happy.

Helpful courteous and pleasant. I've never had a bad experience at this branch.

1st time going to this bank, I decided to not get my check cashed there because of the high fees.I noticed that they prematurely had stamped my check PAID IN FULL. I DIDNT know they had stamped it on the back till I got to check cashing store #2 which cause a problem at cashing it there. I couldnt have Wood Forest bank to explain what happened at check cashing store #2 because they had closed. Worst weekend ever..Thanks WOODY.