Chase Bank

Worst customer service ever. One employee named jerry probably, is so rude and unprofessional.

I think Brenda Kroeschen does not give out the right information to customers. She bluntly refuses signing reference letters saying it is company policy. The truth is, when I went 2 miles down the road at a different Chase branch, they not only signed the system generated bank letters, but also typed up a letter on letterhead saying I was free of debts. Brenda will never do that, and not even give the option of speaking to manager, who possibly has much more privileges of serving customer needs. I think Brenda K. is just avoiding work for herself.

Everybody there is knowledgeable. Bankers, Tellers, and Management. When it comes to my money, that is most important. A plus from me.

Im am so sad and disheartened your employee Jerry Oy in my opinion was so disrespectful rude and I felt the way he spoke to mean was demeaning. I will be withdrawing my money from your bank and never going there again nor recommend my friends and family.

I called them for my document that requires to be notarize and I asked them if I need to bring one of my own witness. They said not to worry and can have 2 ready, told me to look for Brenda or Charlie. So I came in and told them my name. They asked if I brought a witness......?!?!