Chase Bank

I love this branch. Cynthia and the staff make you feel important. As soon as you walk in the branch, you are greeted by the staff and they know you by name. The service is fast and efficient. I’m usually not in there over 5 minutes. Again, thank you for all you do!!!

The experience you have at this branch will be entirely dependent on what teller you interact with.nTerri is absolutely the best at customer service! She is so knowledgeable, kind, consistent and just awesome!nI have to say I have had terrible experiences with someone else at this branch, just knowing I may have to interact with her is anxiety invoking.nThank goodness Terri and many other tellers that I only occasionally end up dealing with the bad apple.nAnyway, thank you Chase for a mostly stellar team of folks at this location. I will miss you when you retire soon Terri.

This review is for Daniel! He is most caring, helpful, positive associate I have EVER worked with at Chase for over 16yrs. He works with Chase Private Client, but I am sure he can help with almost everything, or get you in touch with the right person! He is Amazing and definitely the kind of person everyone would be blessed to get to work with!

I have always had a good customer service experience at the Fox Road Chase Branch, until today. I googled the Chase Bank at Fox Road, to confirm the hours for the drive through, as I know the hours might have been modified due to the pandemic. The google page clearly stated bank opens at 9:30 am and drive through at 9:00 am. I got to the drive through at 9 am and was told they don’t open until 9:30 and could not help me, suggested ATM. Unfortunately I had a withdraw that exceeded the daily limit. I needed this for our business to open its doors. I did find a chase brand with the same google hours and they actually were open for drive through at 9 am. What really is most upsetting about al of this is the branch Manager at Fox Road was very robotic and just blamed corporate for setting the hours. She told me she did not see the same hours I saw, I felt like she was calling me a liar. I explained that I had a screenshot to show her and she acted like she could care less. She said she would share my feelings with corporate. Haha like that will matter to the giant Chase Bank. All I wanted was for her to be supportive and ask me to share the screenshot so she could have the mistake corrected. A little empathy for a long time customer would have gone a long way de escalate my anger and frustration. May be time to move on to a less corporate bank.

Drive thru lady was soo sweet and helpful!!