KeyBank

I made an appointment to get a secured credit card. While working with the banker he was EXTREMELY slow and seemed very confused on how to do his job. I was there for 2hrs just to complete a simple credit card application! You would think if I was there that long he would get everything right but that was not the case! I told the banker I only wanted $500 on the credit card but instead he submitted the application for $2,000 and the money was removed from my account!!!! He told me I had to come back in and submit ANOTHER application to make it right. Long story short this “banker” messed up my credit application 3x!!! Now I have a closed account on my credit report for $2,000 and they are refusing to help me!!!! This is the worst banking experience ever!!!

My first visit there, I was told by the teller what kind of business the person in the drive thru next to me was conducting. And I was asked by the same teller over the loud speaker what my social security number was..nI called to speak to the manager Joe who didnt return my call until I asked another employee what the regional managers information was so that I could share my experience with them since the manager was to busy to talk. I was givin the wrong information to a man named Jared whom I was never able to contact. WORST EXPERIENCE EVER.

Definitely will NEVER recommend with bank!

Very helpful!

This review is not in reference to this bank branch but rather Key Bank as a whole. I received a promotion in the mail offering 300 dollars if I opened a new checking account and met certain criteria. The entire experience was horrible from the beginning. The website listed on the promotional mailer didn't work until a day after the promo started. Next the website told me that the code was invalid for my area or the account I was opening wasn't eligible for the promo. I verified eligibility based on the guidelines outlined on the back of the promo card. I contacted Key Bank online support to figure out what the issue was and why the promo code wasn't working. I was told that the promo code was valid and that I should try to use a dfferent web browser. I was advised by online support that if the code didn't work that I would have to call another phone number to use the promo code and open an account over the phone or visit my local branch. Visiting my local branch is difficult due to the hours I work so I crossed my fingers and used another web browser to see if I could get the code to work online. I tried the promo on another web browser and was instructed to proceed to a local branch or call to use the promo code. I called the number I was given only to be told that I wasn't able to open a checking account over the phone and I needed to go online or go to a branch. Frustrated by the whole situation but still determined to cash in on this promo I went to the Key branch at 5868 E 71st on Saturday to open the account. After sitting down with the branch manager and discussing my desire to open a new account and take advantage of the promo offer I was told that the promo wasn't working and further inquiries would have to be made on Monday. The bank manager took my phone number down and advised he would follow up with me on Monday. I received a call this morning from the bank manager and was told that Key Bank would not honor the promo code. What an absolute joke! This wasn't some online coupon or a promo from another bank that I was trying to get them to honor. This came directly to my house from Key Bank! It was their promo and despite being told that it was a valid promo and that I did qualify for it Key Bank decided they weren't going to honor it! Thanks for the great customer experience! Needless to say I don't recommend Key Bank to anyone. There is no integrity in a company that won't honor its word. A company like this isn't a company worth doing business with. Stay away from Key Bank! On a side note the branch manager was very helpful and made every effort to honor the promo and assist me with the issue. Thank you for your help.