Map
Detailed Information
- Place Types Bank
- Address 1275 U.S. Hwy 31 N, Greenwood, IN 46142, USA
- Coordinate 39.6309859,-86.1234505
- Website https://www.firstmerchants.com/locations/greenwood-park-mall
- Rating 2.6
- Compound Code JVJG+9J Greenwood, IN, USA
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Reviews
Do not bank with this bank. Horrible customer service. Will never bank here ever again
Waited over 20 minutes of my lunch hour in the drive-thru. You would think if your lobby is closed more people would be available at the window to handle your banking needs
Excellent customer service
I have received the most amazing customer service at this location. I started my acocunt with Lafayette bank and trust about 15 years ago. I am from a rural community and I always loved knowing everyone and knowing they were looking out for me. I had my purse/cards/check books stolen a couple months ago. I was so nervous when I went to this first merchant branch that I would just be another person. That was not the case. Christina and all of the staff have went above and beyond helping me protect myself and start all over. If you are looking for a bank/branch were you are noticed and cared about, you found it. These are definitely my people. So thankful to have them on my side. Even as I type this they are working on correcting a mistake made by yours truly.
Worst bank I have ever conducted business with.nnTheir personal banker Amy rudely hung the phone up on me and did not even try to deter a customer away from the idea of closing a bank account.nnThe processes of getting information updated is absurd. I was locked out of my mobile banking and I was unable to provide a transaction ID to update my banking information. I was told that even after providing my social security, DOB, account number, first and last name, and my last six of my debit card that I still needed transaction ID to reset my mobile banking...nnFuture bank seekers, my advice is to avoid this branch and first merchants.
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