Citizens Bank

I go in to open my 3 year old her first savings account and she walked in so excited just to be met by 2 older ladies that told me they could take our info but didn’t have time to open account. Keep in mind there’s 0 customers in lobby or drive thru. This was 8/12/19 at 11:34am. They were extremely discourteous and I’m glad I did not start this journey with Citizens Bank. The plainfield location should get 0 stars if it was possible.

Old lady named Pat is the rudest woman I’ve ever met in banking. It seems worse every time I go in. We avoid this branch all together. It’s too bad too, because some of the other girls are great.

I really enjoy banking with Citizens. I find the employees friendly and very helpful. Would recommend this bank.

Wonderful staff

I could not agree more about the poor customer service in the Plainfield branch. There is one teller in particular who is 'new' that has to be one of the rudest people I have ever seen. The past couple of times I have been in the Plainfield branch the employees there act like you are just an annoyance and you are putting them out. I have been banking there for over 25 years, but now looking to change where I bank. I refuse to be treated like that. Terrible customer service.