German American Bank

Always friendly and helpful. ITMs make it very convenient.

I went into this branch around 9:15 AM on 2/11/19. I was wanting to exchange a bag of coins that I had stashed away and start a college savings account for my son. I lugged this ~30lb bag of coins into the bank, spoke to one of the 3 tellers (she was an older woman, wish I remembered her name), and gave her the money. She sat in the back room for a couple minutes just looking in the bag, then ASKED ME TO COME BEHIND THE COUNTER.. She said my coins were 'dirty' and that I needed to 'go clean them' and come back without her ever even attempting to put any of them into the coin counter at all. She then stated that if any if them were still dirty when I came back, she would 'throw them away, because it will gum up my machine and it's not worth my time'. I left and went to another bank that was more than capable of counting ALL of my coins and getting me a savings account started in less than 15 minutes. I would suggest this location update its machinery and adjust the staff, because clearly some of them are on some sort of power trip. I felt like this woman was treating me like a peasant just because I had a bunch of coins. Her attitude was off-putting and arrogant from the moment she saw what I had in the bag. Less than an hour after opening this woman was already in a bad mood. I am choosing to believe that her actions are not a direct reflection of this financial institution as a whole, but this particular employee definitely resulted in the loss of a potential customer. I didn't react at the time but if these reviews actually mean something, I hope she is reprimanded.