Centra Credit Union

I have been a member of Centra Credit Union for 20 yearsnnPro - Friendly staff.nnCon - 1 1/2 weeks ago on a Sunday afternoon I made a $145 deposit in the Centra ATM in Hamburg and, in the middle of the transaction, the ATM screen went black and would not release my card, cancel the transaction, or return the checks. After waiting 20 minutes, I left thinking that the ATM would hold my card and I could pick it up on Monday. Going in the next day, the staff tells me must not have happened as someone put it in the night deposit box.nnWhat Centra does not tell you is that another company runs their ATMs and the staff could not say whether my check deposit remained in the machine or was spit out and needed to wait until Wednesday when that company emptied the machine. They act as they they have no responsibility for what has occurred since another company manages the ATM. Who knew? The sign on the building and ATM reads Centra, not Centra and ATM managed ATMsR' Us.nnFast forward to Wednesday and they could not find my checks. Teller indicates that manager will review the video footage and call me the next day.nnThursday - no call from mgr.nnFriday - I go in to branch. Mgr not there and teller indicates that he has not yet viewed video nor called as I had requested several times. I indicate that I not happy how this is being handled and request a call from the mgr.nnMonday - No call.nnTuesday - I closed my four accounts at Centra. By the way, not one person asked me why.nnIf you have made it this far, thanks for reading. Now ask yourself...is this the institution you want safeguarding your money?nnIf you choose to use them, good luck. I never thought I'd be writing this review after 20 years of business. I say there are better choices.

All of the ladies are very sweet and friendly!nIt’s a nice atmosphere and customer service oriented! Thank you Centra Sellersburg ;)

These ladies are amazing, very sweet, and willing to go the extra mile to help any member with any situation!

I have had nothing but trouble with this branch since the previous manager, Dawn, went elsewhere. I have had money placed in different accounts, trouble opening accounts, etc. I just last night deposited a night drop and went to check out and the Sellersburg branch strikes again! They didn't deposit my check into my account. Sad but I live .18 miles from this branch and drive out of my way to Jeffersonville and New Albany to do my banking so it will be done right. What an absolute joke!

Been sitting at the drive-through for 15 minutes waiting to make one simple deposit. The teller didn’t know how to unmute her mic, and didn’t even read my account # on my check.nBeen with Centra for 14 years. The company keeps expanding and getting bigger and bigger and their service gets worse.