U.S. Bank Branch

I have been with US bank many years because of extended days and hours. But now with hours cut I have to do a lot of my banking viathe Atm. Mostly a good experience until last night. I deposited as I always do but spit back out $20 of my $400 deposit then didn't count the remaining $380! I call 2 different times once the 800 number they said go to bank tomorrow to resolve matter. Then the number on the paper the atm gave me and he tells me if it doesn't resolve itself call back they'll give a dispute and I should receive my money in 10 business days. How in the world is that helping?! My account is now overdrawn and I can't pay my bills. After this review the bank liason did reach out and has expedited the problem. The branch manager gave me the provisional credit as they continue to investigate.

Staff great above and beyond. Need more bonuses for being there so long every bank wants to pay me to switch just saying

I can say I have always had great experiences Banking at this Branch,but learned to stay away from the Clarksville branch in Kroger's as the Lady there was very Bias toward White males,she would greet her own race as brother or sister but seem to address White men with a different attitude and set of Bank Lending Policy's,Rates were higher than I could get at other U.S Banks or even online,she also gave me a Silver checking account when it should have been a Gold checking account to charge me a $24.99 monthly Fee when there should have never been any Fee's included on my account,I did get this corrected by calling the 1-800 number to U.S Bank,but New Albany U.S Bank has been very good to me.

This is the best bank because of it's convenient location and friendly staff. Particularly, Rosa, one of the tellers stands out to me in that she always greets me with a smile and remembers me by name even though i only come in about once every two weeks. A+ Rosa

This is where I do all my business. I have received exceptional service from everyone there during my transactions.They secured a loan for me when I had a couple of house related emergencies. Staff is courteous, respectful and sincerely care about each customer and their circumstance. I appreciate the personal and professional services I have received at HAVana.