Provident Bank

Fast in and out. Did job

They trying to tell me they can't cash my check from there bank because I have go inside and I currently can't but every other branch does covid 19 allows to used the drive thought for no contact and they talk to people like trash

The bank staff need to train more they don’t know how to talk to customer, I went there because my card was locked and they talk to me very rudely try to ask me transaction month back is in my card, I say I don’t Remember then she’s like is it really your account if you feel stranger is coming to pulling a account why you are asking for ID after all check in my account then manager and trailer Started talking rudely, I really now want close my account from here, I am really old customer I never get disappointed this new staff and manager don’t know how to treat customer.

This is a nice branch with a very decent staff. Customer service has been fine for the 10 years I've banked here. With Provident in general, policies tend to be more human than at the huge banks; I get help when I need it and the corporate customer service reps are helpful/pleasant. I get reimbursed for any ATM fees as long as I meet some reasonable basic requirements. I joined because of one especially helpful staff member and have never been sorry.

I was stranded in Oklahoma once and I was able to buy a plane ticket because of them. While PNC Bank wouldn't accept the transaction. This bank is very helpful.