Planned Parenthood - Hackensack Health Center

Love this location, but will give 1 star for the phone issues. As if you are trying to call this location they won’t connect you with the office in Hackensack. You will be transferred to operator who can do just your appointment, who CAN’T solve or answer any other questions you have. It wasn’t like that before. Don’t understand what’s the benefit of this system. I’m trying to reach out the office/nurse or my doctor for last 10 days, as l don’t have a chance to come & ask my question directly due to work(in another state!) Keep calling to this representative and they keep taking my info & promising the nurse will call me back and NOTHING AFTER! No one calls back! Will have to change a doctor who l go to with my partner, cuz it’s ridiculous, not to have a chance to call the doctor (nurse) directly & find out what happened results of my test? Why l didn’t receive a phone call after results where back to office, why l didn’t get a letter by mail. Just being ignored.....nnLooking for another office to start going to to solve my issues. Upset, after going for 4 years there to get this service.nnNot recommended.

Put me on hold then hung up

worst experience ever. older receptionist with short brown hair was the rudest person i have ever encountered at PP. i asked her a question about how long it would take to pick up my medical records and she said she would check in an hour, and said she couldn’t guarantee they would have them. how do you not have records for a procedure i had done at your facility? against my judgment i came back for a check up and hey insisted on giving me a test for HIV and a pap smear. when i was in pain during the pap, the doctor physically held me told and would not stop touching me. then she told me my uterus was backwards which is why i was in pain. i asked her multiple times not to touch me and she wouldn’t stop. the worst experience of my life. if i knew how to press charges, i would

Best in Bergen County!!! Well trained staff. The office is clean and well organized. Very helpful with everything.

Okay, true they are nice and if you're going there for check ups and such, its fine. However don't go there (i guess) about an hour before closing for anything important. I went there for about 2 weeks straight trying to figure out what's wrong, and on the final day of testing, the doctor seemed like she really wanted to go because she started packing up really quick. Not only did she give me a misdiagnosis, she told me my condition was life threatening (which turns out the results were not even close to life threatening at Hackensack hospital) and cost me $5000+. Thank god i had insurance but the final total amout was still hefty after deduction. So be careful for anyone who wants to go there.